Senior Client Services Specialist – Banking Support

Bank of America; Glendale (CA); On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Job summary

Bank of America in Glendale, CA is seeking an inbound customer service representative to resolve complex client requests via calls, chats, or emails. You will identify needs, record data accurately, and escalate when necessary while delivering a high-quality client experience.

We expect 1+ year of customer service experience, proficiency in English and Mandarin, and the ability to work a 40-hour week with potential weekend coverage. On-site role with comprehensive benefits and competitive pay.

Qualifications

• Demonstrates passion, integrity, commitment and drive to deliver positive service.
• Able to advise solutions and resolve complex client problems creatively.
• Reliable with attendance and adherence to a work schedule.
• Team player capable of handling calls promptly, including weekends and holidays.
• Clear, confident communication with clients to improve financial lives.
• Willing to learn and adapt to new information and technology platforms.

Responsibilities

• Identify client needs and recommend solutions.
• Accurately record data captured during client interactions.
• Escalate items requiring risk review or further analysis.
• Read updates and apply learnings into conversations with speed and accuracy.
• Follow bank procedures, controls, and regulatory requirements.
• Navigate multiple systems to resolve client needs.

Skills

Attention to Detail

Problem Solving

Active Listening

Communication

Client Solutions Advisory

Data Entry

Education

High School Diploma / GED

Job description

Bank of America in Glendale, CA is seeking an inbound customer service representative to resolve complex client requests via calls, chats, or emails. You will identify needs, record data accurately, and escalate when necessary while delivering a high-quality client experience.

We expect 1+ year of customer service experience, proficiency in English and Mandarin, and the ability to work a 40-hour week with potential weekend coverage. On-site role with comprehensive benefits and competitive pay.