Senior Banking Center Relationship Manager

Santander Consumer USA Inc.; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Banking Center Assistant Manager in New York. You will support the Banking Center Manager with sales, customer service, P&L management, operations, and staff development.

You will open accounts, process transactions, build COIs, document activities in Salesforce, mentor colleagues, and ensure compliance with laws and bank policies while striving to exceed targets.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork.
• Ability to travel to various Banking Centers within the regions.

Responsibilities

• Assist Banking Center Manager with achievement of banking center sales, customer service, P&L management, operations, and employee development.
• Assumes responsibility for the banking center in the Manager’s absence and always ensures exceptional client experience.
• Expected to achieve/exceed individual sales, service & operations targets.
• Responds to customers' needs by processing routine banking transactions accurately; prepare and compile client applications to open accounts.
• Build COI’s by networking and prospecting to propagate the bank brand.
• Utilize lead management tools such as Salesforce to document activities.

Skills

Customer service

Banking sales

Teamwork

Communication skills

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Tools

Salesforce

Job description

Santander Consumer USA Inc. is seeking a Banking Center Assistant Manager in New York. You will support the Banking Center Manager with sales, customer service, P&L management, operations, and staff development.

You will open accounts, process transactions, build COIs, document activities in Salesforce, mentor colleagues, and ensure compliance with laws and bank policies while striving to exceed targets.