Senior Banker - Client Relationships & Solutions

Bank of America; Wilmington (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Bank of America is seeking a client-focused banking associate to serve as the first point of contact for financial center clients, uncovering personal banking needs and connecting them to specialists. You will assist with self-service transactions and support client experience with accurate, compliant service.

The role emphasizes relationship building, sales, and proactive outreach, including potential weekend or extended hours to meet customer needs and goals.

Qualifications

• Minimum of one year sales experience in a relationship-oriented and client-centric environment.
• Strong written and verbal communication skills and ability to build relationships.
• Willingness to obtain a notary commission within a few months if not already held.
• Ability to work weekends and/or extended hours as required.

Responsibilities

• Serve as the first point of contact for financial center clients, uncovering personal banking needs and connecting clients to specialists.
• Assist clients with self-service transactions and educate them on available digital tools.
• Support the client experience by following processes, maintaining accuracy, and ensuring regulatory compliance.
• Collaborate with teams to deliver consumer and small business banking solutions and strategies.

Skills

Active Listening

Sales Experience

Relationship Building

Customer Focus

Problem Solving

Communication Skills

Time Management

Notary Commission

Education

High School Diploma / GED

Job description

Bank of America is seeking a client-focused banking associate to serve as the first point of contact for financial center clients, uncovering personal banking needs and connecting them to specialists. You will assist with self-service transactions and support client experience with accurate, compliant service.

The role emphasizes relationship building, sales, and proactive outreach, including potential weekend or extended hours to meet customer needs and goals.