Personal & Small Business Banker | Client Growth

Bank of America; Wilmington (DE); On-site; USD 42,000 - 65,000; Full time

Job summary

Bank of America is seeking a client-focused professional to serve as the first point of contact for financial center clients. You will uncover personal banking needs, offer appropriate solutions, and connect clients to specialists.

Responsibilities include deepening client relationships through platform services, supporting self‑service and transactional activities, and delivering exceptional client care with outbound follow‑ups. Weekend or extended hours may be required.

Qualifications

• Minimum of one year demonstrated sales experience in a relationship‑oriented and client‑centric environment.
• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
• Confident in identifying solutions for helping new and existing clients based on their needs.

Responsibilities

• Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities.
• Assists, educates, and trains clients on conducting simple transactions through self‑service technologies.
• Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy.
• Adheres to established processes, laws, and guidelines in performing day‑to‑day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping.
• Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements.

Skills

Active Listening

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development Pipeline

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Associate's or Bachelor's Degree in business, finance or related field

Job description

Bank of America is seeking a client-focused professional to serve as the first point of contact for financial center clients. You will uncover personal banking needs, offer appropriate solutions, and connect clients to specialists.

Responsibilities include deepening client relationships through platform services, supporting self‑service and transactional activities, and delivering exceptional client care with outbound follow‑ups. Weekend or extended hours may be required.