Senior B2B Tech Support Leader, Hardware & Cloud
Skydio
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Benefits offered by this job
Job summary
Skydio in the United States seeks an experienced B2B customer support operational leader to coach remote teams handling complex drone hardware, software, and cloud issues. You will drive high first-contact resolution, collaborate with field service and deployment teams, and use Salesforce Service Cloud, Jira, and Databricks to optimize customer experiences and product engagement.
This full-time role requires flexibility for weekend/holiday shifts and offers base salary ranging from $100,000 to
Qualifications
- Experience leading remote customer support teams.
- Experience with hardware, software and cloud products.
- Background in UAS/ robotics or IoT is a plus.
- Strong data-driven decision making.
Responsibilities
- Guide daily customer interactions to successful resolutions.
- Own operational customer satisfaction and CSR engagement.
- Contribute to Skydio brand through high-quality support experiences.
- Collaborate with internal teams to align on customer outcomes.
- Continuously improve processes and policies to enhance CX and efficiency.
- Gain product knowledge through frequent use of Skydio products.
- Partner with the Center of Excellence to shape training and CRM efficiency.
Skills
Tools
Job description
Skydio in the United States seeks an experienced B2B customer support operational leader to coach remote teams handling complex drone hardware, software, and cloud issues. You will drive high first-contact resolution, collaborate with field service and deployment teams, and use Salesforce Service Cloud, Jira, and Databricks to optimize customer experiences and product engagement.
This full-time role requires flexibility for weekend/holiday shifts and offers base salary ranging from $100,000 to
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