National Security Tech Support Director

Skydio

United States

On-site

USD 115,000 - 140,000

Full time

14 days+

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Job summary

Skydio is seeking an experienced customer support & field operational leader for national defense and government customers. You will lead two teams—Technical Customer Support Representatives and Field Support Representatives—delivering fact-based resolutions, coaching remote and on-site teams, and ensuring high CSAT and First Contact Resolution.

This role collaborates with Solution Engineers, Product, and cross-functional teams to advance UAS support and BVLOS operations.

Qualifications

5+ years of customer support leadership with KPI ownership.
5+ years defense/federal government experience related to UAS.
2+ years leading teams responsible for hardware, software and cloud products.
Experience with CRM tools and data-driven decision making.

Responsibilities

Guide daily customer interactions to resolutions that enhance mission effectiveness.
Own customer satisfaction, team productivity, engagement and growth.
Coach teams to deliver low-effort, high-quality experiences remotely and in person.
Collaborate with cross-functional teams to evolve Skydio support for national defense customers.
Improve processes and CRM efficiency with data-driven insights.
Gain deep product knowledge to inform customer interactions and 1:1 conversations.