Senior B2B Integration & MFT Engineer - Remote

Axway; Phoenix (AZ); Remote; USD 120,000 - 170,000; Full time

Job summary

Axway seeks a Senior Services Engineer (B2Bi/CFT) to join our team for enterprise B2B integration and managed file transfer operations. The role focuses on production reliability, incident response, and service delivery across complex integrations in a US Eastern Time framework.

Responsibilities include designing and supporting B2B/MFT integrations, platform administration, DR/HA planning, and active participation in audits and stakeholder communications.

Qualifications

• 8+ years in enterprise B2B integration, MFT, middleware operations, or production support.
• Strong hands-on experience with production applications at L2/L3 level.
• Ability to articulate technical value to diverse audiences.
• Experience managing multiple workstreams with high customer satisfaction.

Responsibilities

• Provide L2/L3 RUN support for production and non-production integration platforms; manage incidents, problems, changes, service requests, monitoring events, health checks, and operational activities per SLA/KPI.
• Design, configure, deploy, test, and support B2B and MFT integrations; onboard partners, validate connectivity, and maintain implementation standards.
• Administer and support enterprise integration, MFT, monitoring, gateway, and security platforms; perform upgrades, patching, deployments, and lifecycle management.
• Plan and execute Disaster Recovery, High Availability, failover, validation, and maintenance activities; drive root cause analysis and preventive actions.
• Support audit and compliance activities; engage with customers, vendors, and internal stakeholders; mentor junior engineers and contribute to standards and knowledge sharing.
• Work primarily in US Eastern Time; participate in a 24x7x365 on-call rotation; respond to incidents and support maintenance windows.

Skills

B2Bi/CFT

B2B integration

Managed File Transfer

Incident management

ITIL

SLA/KPI

Customer support

L2/L3 support

Education

CS/CE/IT degree

Tools

ServiceNow

Linux/Unix

Windows

Oracle

SQL

Kafka

Azure/AWS/GCP basics

Job description

Axway seeks a Senior Services Engineer (B2Bi/CFT) to join our team for enterprise B2B integration and managed file transfer operations. The role focuses on production reliability, incident response, and service delivery across complex integrations in a US Eastern Time framework.

Responsibilities include designing and supporting B2B/MFT integrations, platform administration, DR/HA planning, and active participation in audits and stakeholder communications.