Senior AWS Production Support Engineer - Incident Response

System One

Columbia (SC)

On-site

USD 90,000 - 130,000

Full time

2 days ago

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Benefits offered by this job

Health and welfare benefits

401(k) plan

Job summary

System One is hiring an AWS Application Production Support Engineer to monitor, triage, and resolve incidents across AWS hosted applications in a fast-paced, 24x7 environment. You will collaborate with development, infrastructure, and business teams to ensure high availability of critical services, with a focus on AWS RDS/Redshift, AutoSys scheduling, and CI/CD pipeline support.

The role requires 5+ years of production support experience, strong problem-solving skills, and hands-on AWS

Qualifications

Responsibilities

Monitor AWS hosted applications and respond to production alerts and incidents.
Perform incident triage using AWS consoles, application logs, monitoring tools, and available operational documentation.
Investigate failures across AWS services, databases, and scheduled jobs.
Support Amazon RDS and Redshift and troubleshoot database-related issues.
Run and troubleshoot existing AutoSys jobs and scheduled processes.
Monitor and troubleshoot existing CI/CD pipelines and operational processes.
Identify root causes and recommend next steps.
Restore services using approved production procedures.
Independently research solutions when existing knowledge articles are insufficient.
Escalate complex incidents with complete diagnostic findings.
Create, update, and track incidents in ServiceNow.
Identify recurring manual activities and automation opportunities.
Maintain and improve knowledge articles and support documentation.
Coordinate with development, infrastructure, AWS, database, and business support teams.