Senior AWS Connect Engineer: Migration & CRM Integrations

EPAM Systems; EE. UU.; A distancia; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

EPAM Systems is seeking a Senior AWS Connect Developer to lead a platform migration from LiveChat to Amazon Connect Chat for a global life-sciences client. This role covers configuring ~30 queues and 110 users, building a custom agent workspace, and integrating Salesforce and MS Graph API presence synchronization.

The ideal candidate has hands-on Amazon Connect experience with contact flows, queues, and Connect APIs, plus Lambda, CDK/CDK, and IaC tooling. English: B2 level required.

Formación

• 5+ years hands-on Amazon Connect experience including contact flows and queues.
• Proficiency in JavaScript/Node.js or Python for Lambda development.
• Experience integrating REST APIs (Salesforce, MS Graph) with enterprise apps.
• English proficiency at B2 level or higher.

Responsabilidades

• Design, build and test Amazon Connect contact flows, queues and routing profiles.
• Implement and unit-test Lambda functions for Salesforce, DynamoDB, and availability checks.
• Build the custom Connect Streams API agent workspace with Salesforce/iFrame integration.
• Implement Teams presence-sync component via MS Graph API.
• Contribute to IaC pipelines using CloudFormation or CDK; document manual steps.
• Collaborate with Salesforce developers on REST contracts and validation.
• Support QA with testable components and participate in SIT/defect resolution.
• Produce knowledge-transfer docs for client operations post go-live.

Conocimientos

Amazon Connect

Node.js / JavaScript

Python

REST API integration

English B2 level

Herramientas

CloudFormation

CDK

Salesforce REST API

MS Graph API

DynamoDB

AWS Lambda

Descripción del empleo

EPAM Systems is seeking a Senior AWS Connect Developer to lead a platform migration from LiveChat to Amazon Connect Chat for a global life-sciences client. This role covers configuring ~30 queues and 110 users, building a custom agent workspace, and integrating Salesforce and MS Graph API presence synchronization.

The ideal candidate has hands-on Amazon Connect experience with contact flows, queues, and Connect APIs, plus Lambda, CDK/CDK, and IaC tooling. English: B2 level required.