AWS Connect Engineer: Integrations & Contact Center

V-Soft Consulting Group, Inc.; Washington (District of Columbia); On-site; USD 95,000 - 135,000; Full time

Job summary

V-Soft Consulting Group, Inc. is seeking an AWS Connect Specialist in Washington, DC to design and implement integrations between AWS Connect and CRMs, using AWS Lambda and related services. The role focuses on improving contact center efficiency, reliability, and KPI-driven performance.

You will troubleshoot issues, review designs for enhancement, and collaborate across teams to support Lambda, DynamoDB, S3, and other AWS components in a Cloud-centric contact center environment.

Qualifications

• Minimum 3 years hands-on experience with Amazon Connect and other AWS cloud services.
• Engineering, or a related field or the equivalent combination of education and successful work experience.

Responsibilities

• Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services.
• Continuously review and enhance designs to improve operational efficiency, reliability, and availability of the contact center.
• Identify and resolve technical issues related to the AWS Connect environment, providing timely updates to the supervisor.
• Implement system revisions to maintain and improve overall performance.

Skills

Amazon Connect

AWS Lambda

VoIP

CX strategies

System integration

Education

Engineering degree or equivalent

Tools

AWS Lambda

DynamoDB

S3

Job description

V-Soft Consulting Group, Inc. is seeking an AWS Connect Specialist in Washington, DC to design and implement integrations between AWS Connect and CRMs, using AWS Lambda and related services. The role focuses on improving contact center efficiency, reliability, and KPI-driven performance.

You will troubleshoot issues, review designs for enhancement, and collaborate across teams to support Lambda, DynamoDB, S3, and other AWS components in a Cloud-centric contact center environment.