Senior AWS Cloud Success Engineer

NetApp, Inc.; Atlanta (GA); Hybrid; USD 175,000 - 190,000; Full time

Job summary

NetApp, Inc. is seeking an AWS Customer Success Engineer to serve as a trusted advisor to strategic cloud customers, translating business priorities into actionable adoption plans and coordinating cross-functional execution with NetApp and AWS teams.

You will guide customers through launch, migration, and scale phases, develop success plans, and help realize value from NetApp cloud storage and data management solutions on AWS.

Qualifications

• Strong experience in a customer-facing technical role such as Customer Success Engineer, Technical Account Manager, Cloud Architect, Solutions Architect, or technical consultant.
• Hands-on knowledge of AWS cloud infrastructure, storage, networking, security, resiliency, monitoring, and cost optimization principles.
• Experience translating business requirements into technical architectures, implementation plans, and measurable outcomes.
• Ability to lead complex, cross-functional cloud adoption or migration programs.
• Strong troubleshooting, problem-solving, stakeholder management, and written and verbal communication skills.
• Ability to build trusted relationships with technical practitioners, customer leaders, account teams, and partner organizations.

Responsibilities

• Serve as the primary technical success advisor for assigned strategic AWS customers.
• Guide customers through launch, migration, optimization, and scale phases of their cloud adoption journey.
• Develop customer success plans with defined outcomes, milestones, owners, risks, and consumption targets.
• Translate customer business and workload requirements into practical technical solutions and adoption roadmaps.
• Drive accelerated consumption and operational health across NetApp solutions on AWS, including Amazon FSx for NetApp ONTAP and Cloud Volumes ONTAP, as applicable to the customer environment.
• Monitor product usage, workload performance, adoption trends, and customer health to identify risks and optimization opportunities.
• Provide architecture guidance, cloud adoption best practices, and recommendations for storage efficiency, resiliency, security, and performance.
• Orchestrate resources across NetApp, AWS, account teams, support, engineering, product management, partners, and Global Systems Integrators.
• Lead technical reviews, success checkpoints, enablement sessions, and executive-facing outcome discussions.
• Escalate barriers to adoption and coordinate resolution plans while maintaining clear customer communication.
• Capture customer feedback and insights to influence product improvements, enablement, and repeatable success motions.

Job description

NetApp, Inc. is seeking an AWS Customer Success Engineer to serve as a trusted advisor to strategic cloud customers, translating business priorities into actionable adoption plans and coordinating cross-functional execution with NetApp and AWS teams.

You will guide customers through launch, migration, and scale phases, develop success plans, and help realize value from NetApp cloud storage and data management solutions on AWS.