AWS Cloud Success Engineer

NetApp; Atlanta (GA); Hybrid; USD 175,000 - 190,000; Full time

Job summary

NetApp is seeking an AWS Customer Success Engineer to act as a trusted advisor to strategic cloud customers, translating business priorities into actionable technical adoption plans.

You will guide launch, migration, and scale phases, develop success plans, and orchestrate cross-functional execution with NetApp, AWS, and partners. This role demands deep AWS/storage expertise, strong communication, and the ability to drive adoption and measurable outcomes.

Qualifications

• Strong experience in a customer-facing technical role such as CSE, TAM, Cloud Architect, or solutions architect.
• Hands-on knowledge of AWS cloud infrastructure, storage, networking, security, resiliency, monitoring, and cost optimization.
• Experience translating business requirements into technical architectures and measurable outcomes.
• Ability to lead complex cross-functional cloud adoption or migration programs.
• Strong troubleshooting and communication skills.
• Ability to build trusted relationships with technical practitioners and partner teams.

Responsibilities

• Serve as the primary technical success advisor for strategic AWS customers.
• Guide customers through launch, migration, optimization, and scale phases of their cloud adoption journey.
• Develop customer success plans with defined outcomes, milestones, owners, risks, and consumption targets.
• Translate customer business and workload requirements into practical technical solutions and adoption roadmaps.
• Drive accelerated consumption and operational health across NetApp solutions on AWS, including Amazon FSx for NetApp ONTAP and Cloud Volumes ONTAP, as applicable to the customer environment.
• Monitor product usage, workload performance, adoption trends, and customer health to identify risks and optimization opportunities.
• Provide architecture guidance, cloud adoption best practices, and recommendations for storage efficiency, resiliency, security, and performance.
• Orchestrate resources across NetApp, AWS, account teams, support, engineering, product management, partners, and Global Systems Integrators.
• Lead technical reviews, success checkpoints, enablement sessions, and executive-facing outcome discussions.
• Escalate barriers to adoption and coordinate resolution plans while maintaining clear customer communication.
• Capture customer feedback and insights to influence product improvements, enablement, and repeatable success motions.

Skills

Customer-facing experience

AWS cloud

Cloud architectures

Stakeholder management

Education

Bachelor's degree in CS/Engineering/IS

Tools

Amazon FSx for NetApp ONTAP

ONTAP

Cloud Volumes ONTAP

APIs / IaC tooling

Job description

NetApp is seeking an AWS Customer Success Engineer to act as a trusted advisor to strategic cloud customers, translating business priorities into actionable technical adoption plans.

You will guide launch, migration, and scale phases, develop success plans, and orchestrate cross-functional execution with NetApp, AWS, and partners. This role demands deep AWS/storage expertise, strong communication, and the ability to drive adoption and measurable outcomes.