AWS Cloud Customer Success Engineer

NetApp, Inc.; San Jose (CA); Hybrid; USD 190,000 - 240,000; Full time

Benefits offered by this job

Hybrid work environment

Comprehensive benefits package

Job summary

NetApp, Inc. is seeking an AWS Customer Success Engineer 4 (CSE) to act as a trusted advisor for strategic cloud customers and collaborate with NetApp and AWS teams.

You will translate business priorities into actionable technical adoption plans and drive cross-functional execution to realize value from NetApp cloud storage and data management solutions. You will guide customers through launch, migration, optimization, and scale phases, develop success plans with defined outcomes and milestones,

Qualifications

• Experience in a customer-facing technical role such as Customer Success Engineer, Technical Account Manager, Cloud Architect, Solutions Architect, or technical consultant.
• Hands-on knowledge of AWS cloud infrastructure, storage, networking, security, resiliency, monitoring, and cost optimization principles.
• Experience translating business requirements into technical architectures, implementation plans, and measurable outcomes.
• Ability to lead complex, cross-functional cloud adoption or migration programs.
• Strong troubleshooting, problem-solving, stakeholder management, and written and verbal communication skills.
• Ability to build trusted relationships with technical practitioners, customer leaders, account teams, and partner organizations.

Responsibilities

• Serve as the primary technical success advisor for assigned strategic AWS customers.
• Guide customers through launch, migration, optimization, and scale phases of their cloud adoption journey.
• Develop customer success plans with defined outcomes, milestones, owners, risks, and consumption targets.
• Translate customer business and workload requirements into practical technical solutions and adoption roadmaps.
• Drive accelerated consumption and operational health across NetApp solutions on AWS, including Amazon FSx for NetApp ONTAP and Cloud Volumes ONTAP, as applicable to the customer environment.
• Monitor product usage, workload performance, adoption trends, and customer health to identify risks and optimization opportunities.
• Provide architecture guidance, cloud adoption best practices, and recommendations for storage efficiency, resiliency, security, and performance.
• Orchestrate resources across NetApp, AWS, account teams, support, engineering, product management, partners, and Global Systems Integrators.
• Lead technical reviews, success checkpoints, enablement sessions, and executive-facing outcome discussions.
• Escalate barriers to adoption and coordinate resolution plans while maintaining clear customer communication.
• Capture customer feedback and insights to influence product improvements, enablement, and repeatable success motions.

Skills

AWS Cloud Knowledge

Customer-facing

Cloud Architecture

Cross-functional Collaboration

Troubleshooting

Education

Bachelor's degree in CS/Engineering or related field

Tools

ONTAP

FSx for NetApp ONTAP

Cloud Volumes ONTAP

Job description

NetApp, Inc. is seeking an AWS Customer Success Engineer 4 (CSE) to act as a trusted advisor for strategic cloud customers and collaborate with NetApp and AWS teams.

You will translate business priorities into actionable technical adoption plans and drive cross-functional execution to realize value from NetApp cloud storage and data management solutions. You will guide customers through launch, migration, optimization, and scale phases, develop success plans with defined outcomes and milestones,