Customer Success Engr

NetApp; Atlanta (GA); Hybrid; USD 175,000 - 190,000; Full time

Job summary

NetApp is seeking an AWS Customer Success Engineer to act as a trusted advisor to strategic cloud customers, translating business priorities into actionable technical adoption plans.

You will guide launch, migration, and scale phases, develop success plans, and orchestrate cross-functional execution with NetApp, AWS, and partners. This role demands deep AWS/storage expertise, strong communication, and the ability to drive adoption and measurable outcomes.

Qualifications

• Strong experience in a customer-facing technical role such as CSE, TAM, Cloud Architect, or solutions architect.
• Hands-on knowledge of AWS cloud infrastructure, storage, networking, security, resiliency, monitoring, and cost optimization.
• Experience translating business requirements into technical architectures and measurable outcomes.
• Ability to lead complex cross-functional cloud adoption or migration programs.
• Strong troubleshooting and communication skills.
• Ability to build trusted relationships with technical practitioners and partner teams.

Responsibilities

• Serve as the primary technical success advisor for strategic AWS customers.
• Guide customers through launch, migration, optimization, and scale phases of their cloud adoption journey.
• Develop customer success plans with defined outcomes, milestones, owners, risks, and consumption targets.
• Translate customer business and workload requirements into practical technical solutions and adoption roadmaps.
• Drive accelerated consumption and operational health across NetApp solutions on AWS, including Amazon FSx for NetApp ONTAP and Cloud Volumes ONTAP, as applicable to the customer environment.
• Monitor product usage, workload performance, adoption trends, and customer health to identify risks and optimization opportunities.
• Provide architecture guidance, cloud adoption best practices, and recommendations for storage efficiency, resiliency, security, and performance.
• Orchestrate resources across NetApp, AWS, account teams, support, engineering, product management, partners, and Global Systems Integrators.
• Lead technical reviews, success checkpoints, enablement sessions, and executive-facing outcome discussions.
• Escalate barriers to adoption and coordinate resolution plans while maintaining clear customer communication.
• Capture customer feedback and insights to influence product improvements, enablement, and repeatable success motions.

Skills

Customer-facing experience

AWS cloud

Cloud architectures

Stakeholder management

Education

Bachelor's degree in CS/Engineering/IS

Tools

Amazon FSx for NetApp ONTAP

ONTAP

Cloud Volumes ONTAP

APIs / IaC tooling

Job description

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud. Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

AWS Customer Success Engineer

Join NetApp Cloud Customer Success as an AWS Customer Success Engineer (CSE). In this customer-facing technical role, you will serve as a trusted advisor to strategic cloud customers and a partner to NetApp and AWS account teams. You will translate business priorities into actionable technical adoption plans, orchestrate cross-functional execution, and help customers realize value from NetApp cloud storage and data management solutions.

Job Responsibilities

• Serve as the primary technical success advisor for assigned strategic AWS customers.
• Guide customers through launch, migration, optimization, and scale phases of their cloud adoption journey.
• Develop customer success plans with defined outcomes, milestones, owners, risks, and consumption targets.
• Translate customer business and workload requirements into practical technical solutions and adoption roadmaps.
• Drive accelerated consumption and operational health across NetApp solutions on AWS, including Amazon FSx for NetApp ONTAP and Cloud Volumes ONTAP, as applicable to the customer environment.
• Monitor product usage, workload performance, adoption trends, and customer health to identify risks and optimization opportunities.
• Provide architecture guidance, cloud adoption best practices, and recommendations for storage efficiency, resiliency, security, and performance.
• Orchestrate resources across NetApp, AWS, account teams, support, engineering, product management, partners, and Global Systems Integrators.
• Lead technical reviews, success checkpoints, enablement sessions, and executive-facing outcome discussions.
• Escalate barriers to adoption and coordinate resolution plans while maintaining clear customer communication.
• Capture customer feedback and insights to influence product improvements, enablement, and repeatable success motions.

Success Measures:

• Contributes to meaningful portions of work across multiple projects or focus areas.
• Uses sound judgment and analytical thinking to evaluate options and choose an appropriate course of action.
• Builds relationships with immediate and adjacent teams, and communicates effectively with partners who may be less familiar with the subject matter.
• Works through problems of diverse scope where analysis requires evaluating several identifiable factors.
• Typically brings 5 or more years of relevant experience.

Job Requirements

Required Qualifications

• Strong experience in a customer-facing technical role such as Customer Success Engineer, Technical Account Manager, Cloud Architect, Solutions Architect, or technical consultant.
• Hands-on knowledge of AWS cloud infrastructure, storage, networking, security, resiliency, monitoring, and cost optimization principles.
• Experience translating business requirements into technical architectures, implementation plans, and measurable outcomes.
• Ability to lead complex, cross-functional cloud adoption or migration programs.
• Strong troubleshooting, problem-solving, stakeholder management, and written and verbal communication skills.
• Ability to build trusted relationships with technical practitioners, customer leaders, account teams, and partner organizations.

Preferred Qualifications

• Experience with Amazon FSx for NetApp ONTAP, ONTAP, Cloud Volumes ONTAP, or enterprise storage and data management technologies.
• Knowledge of workload migration, hybrid cloud architecture, backup, disaster recovery, ransomware protection, and data governance.
• Experience using data and health signals to identify adoption risks and optimization opportunities.
• Familiarity with scripting, automation, APIs, infrastructure as code, or cloud operations tooling.
• AWS or NetApp technical certifications.
• Bachelor’s degree in computer science, engineering, information systems, or equivalent practical experience

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

Education

IC - Typically requires a minimum of 5 years of related experience.Mgr & Exec - Typically requires a minimum of 3 years of related experience.

Compensation:

The target salary range for this position is $175,000-$190,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.