Customer Success Engr

NetApp, Inc.; San Jose (CA); Hybrid; USD 190,000 - 240,000; Full time

Benefits offered by this job

Hybrid work environment

Comprehensive benefits package

Job summary

NetApp, Inc. is seeking an AWS Customer Success Engineer 4 (CSE) to act as a trusted advisor for strategic cloud customers and collaborate with NetApp and AWS teams.

You will translate business priorities into actionable technical adoption plans and drive cross-functional execution to realize value from NetApp cloud storage and data management solutions. You will guide customers through launch, migration, optimization, and scale phases, develop success plans with defined outcomes and milestones,

Qualifications

• Experience in a customer-facing technical role such as Customer Success Engineer, Technical Account Manager, Cloud Architect, Solutions Architect, or technical consultant.
• Hands-on knowledge of AWS cloud infrastructure, storage, networking, security, resiliency, monitoring, and cost optimization principles.
• Experience translating business requirements into technical architectures, implementation plans, and measurable outcomes.
• Ability to lead complex, cross-functional cloud adoption or migration programs.
• Strong troubleshooting, problem-solving, stakeholder management, and written and verbal communication skills.
• Ability to build trusted relationships with technical practitioners, customer leaders, account teams, and partner organizations.

Responsibilities

• Serve as the primary technical success advisor for assigned strategic AWS customers.
• Guide customers through launch, migration, optimization, and scale phases of their cloud adoption journey.
• Develop customer success plans with defined outcomes, milestones, owners, risks, and consumption targets.
• Translate customer business and workload requirements into practical technical solutions and adoption roadmaps.
• Drive accelerated consumption and operational health across NetApp solutions on AWS, including Amazon FSx for NetApp ONTAP and Cloud Volumes ONTAP, as applicable to the customer environment.
• Monitor product usage, workload performance, adoption trends, and customer health to identify risks and optimization opportunities.
• Provide architecture guidance, cloud adoption best practices, and recommendations for storage efficiency, resiliency, security, and performance.
• Orchestrate resources across NetApp, AWS, account teams, support, engineering, product management, partners, and Global Systems Integrators.
• Lead technical reviews, success checkpoints, enablement sessions, and executive-facing outcome discussions.
• Escalate barriers to adoption and coordinate resolution plans while maintaining clear customer communication.
• Capture customer feedback and insights to influence product improvements, enablement, and repeatable success motions.

Skills

AWS Cloud Knowledge

Customer-facing

Cloud Architecture

Cross-functional Collaboration

Troubleshooting

Education

Bachelor's degree in CS/Engineering or related field

Tools

ONTAP

FSx for NetApp ONTAP

Cloud Volumes ONTAP

Job description

Job Summary

Join NetApp Cloud Customer Success as an AWS Customer Success Engineer 4 (CSE). In this customer-facing technical role, you will serve as a trusted advisor to strategic cloud customers and a partner to NetApp and AWS account teams. You will translate business priorities into actionable technical adoption plans, orchestrate cross-functional execution, and help customers realize value from NetApp cloud storage and data management solutions.

Job Responsibilities

Serve as the primary technical success advisor for assigned strategic AWS customers.

Guide customers through launch, migration, optimization, and scale phases of their cloud adoption journey.

Develop customer success plans with defined outcomes, milestones, owners, risks, and consumption targets.

Translate customer business and workload requirements into practical technical solutions and adoption roadmaps.

Drive accelerated consumption and operational health across NetApp solutions on AWS, including Amazon FSx for NetApp ONTAP and Cloud Volumes ONTAP, as applicable to the customer environment.

Monitor product usage, workload performance, adoption trends, and customer health to identify risks and optimization opportunities.

Provide architecture guidance, cloud adoption best practices, and recommendations for storage efficiency, resiliency, security, and performance.

Orchestrate resources across NetApp, AWS, account teams, support, engineering, product management, partners, and Global Systems Integrators.

Lead technical reviews, success checkpoints, enablement sessions, and executive-facing outcome discussions.

Escalate barriers to adoption and coordinate resolution plans while maintaining clear customer communication.

Capture customer feedback and insights to influence product improvements, enablement, and repeatable success motions.

Success Measures

Growth in adopted workloads and cloud consumption.

Faster time to value across launch and migration milestones.

Healthy, optimized customer environments with reduced adoption risk.

Completion of customer success plan milestones and measurable business outcomes.

Customer satisfaction, retention, and expansion readiness.

Effective partnership across NetApp, AWS, and the customer account ecosystem.

Job Requirements

Required Qualifications

Strong experience in a customer-facing technical role such as Customer Success Engineer, Technical Account Manager, Cloud Architect, Solutions Architect, or technical consultant.

Hands‑on knowledge of AWS cloud infrastructure, storage, networking, security, resiliency, monitoring, and cost optimization principles.

Experience translating business requirements into technical architectures, implementation plans, and measurable outcomes.

Ability to lead complex, cross‑functional cloud adoption or migration programs.

Strong troubleshooting, problem‑solving, stakeholder management, and written and verbal communication skills.

Ability to build trusted relationships with technical practitioners, customer leaders, account teams, and partner organizations.

Preferred Qualifications

Experience with Amazon FSx for NetApp ONTAP, ONTAP, Cloud Volumes ONTAP, or enterprise storage and data management technologies.

Knowledge of workload migration, hybrid cloud architecture, backup, disaster recovery, ransomware protection, and data governance.

Experience using data and health signals to identify adoption risks and optimization opportunities.

Familiarity with scripting, automation, APIs, infrastructure as code, or cloud operations tooling.

AWS or NetApp technical certifications.

Bachelor’s degree in computer science, engineering, information systems, or equivalent practical experience

Education

IC - Typically requires a minimum of 8 years of related experience.Mgr & Exec - Typically requires a minimum of 6 years of related experience.

Compensation:
The target salary range for this position is $190,000-$240,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.