Senior Avaya Field Communications Engineer

Gdh Consulting, Inc.; Corpus Christi (TX); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical insurance options

Dental, Vision, Life

401(k) plan

Wellbeats membership

Discounted gym membership

Job summary

GDH Consulting, Inc. in Texas is seeking a senior communications technician to provide national telecommunications field support across a large geographic area.

The role covers installation, maintenance, troubleshooting, and support of Avaya systems, ensuring reliability and performance on customer networks. The ideal candidate will work independently, lead project support, and deliver first-level training for field personnel.

Qualifications

• 7+ years of installation/maintenance experience with Avaya systems.
• Proficiency with testing equipment and Avaya support software.
• CCNA certification is a plus.
• Ability to work independently and manage time effectively.
• Excellent communication with internal teams, contractors, and clients.

Responsibilities

• Install, configure, maintain, and troubleshoot Avaya equipment (CM, Session Manager, System Manager, G430/G450, voicemail).
• Support project teams with telecommunications deployments and system implementations.
• Manage voice/data networks with carrier providers.
• Provide first-level training to field personnel for effective system operation.
• Be primary liaison between field teams and IT for communications issues.
• Conduct fault isolation and troubleshooting to resolve failures.
• Perform preventative maintenance to ensure uptime and reliability.
• Lead and oversee contractors in telecom installations and maintenance.
• Document system configurations, repairs, and activities.

Skills

Troubleshooting

Independent worker

Time management

Communication skills

Field experience

Education

High school diploma or GED

Associate's degree in Electronics

CCNA certification

Tools

Avaya testing equipment

Avaya support software

Job description

GDH Consulting, Inc. in Texas is seeking a senior communications technician to provide national telecommunications field support across a large geographic area.

The role covers installation, maintenance, troubleshooting, and support of Avaya systems, ensuring reliability and performance on customer networks. The ideal candidate will work independently, lead project support, and deliver first-level training for field personnel.