Senior Technical Account Engineer - Enterprise Comms

Avaya Corporation; Virginia, Northern (IL, KY); Hybrid; USD 117,000 - 158,000; Full time

Job summary

Avaya is seeking a Senior Technical Account Engineer to serve as the senior technical leader for a critical BAE Systems AP2 environment in Northern Virginia. You will act as the trusted advisor, owning complex issues, leading high-priority escalations, and guiding a small team of engineers to resolution.

You will diagnose complex problems across Avaya platforms (SIP, Aura, CPE), navigate Cisco/Linux/AD/LDAP infrastructure, and coordinate with stakeholders to maintain governance and alignment

Qualifications

• 8+ years of experience in systems engineering, communications engineering, network engineering, technical support, software engineering, or a related technical discipline.
• Strong SIP knowledge and troubleshooting experience.
• Demonstrated ability to analyze and troubleshoot call flows.
• Experience with enterprise network infrastructure and integrated third-party applications/CPE.
• Working knowledge of Cisco, Linux, Active Directory/LDAP, DNS, DHCP, routers, and ServiceNow.
• Experience supporting complex enterprise communications or IT environments.
• Experience leading complex technical customer engagements and escalations.
• Demonstrated ability to troubleshoot problems spanning multiple technologies and infrastructure layers.
• Experience providing technical leadership or mentorship to other engineers.
• Strong customer-facing communication and relationship-building skills.
• Ability to communicate effectively with both highly technical audiences and senior customer stakeholders.
• Ability to operate calmly and effectively during high-pressure, customer-impacting incidents.
• Active TS/SCI clearance.
• Active Full-Scope Polygraph - required prior to hire.
• U.S. work authorization; no visa sponsorship available.
• Ability to work in the Northern Virginia / Dulles area.

Responsibilities

• Own high-priority and complex technical escalations from initial assessment through resolution.
• Coordinate Engineering, Product, Support, and other Avaya resources as required.
• Drive root-cause analysis and corrective action.
• Maintain clear and proactive communication with customer stakeholders throughout an escalation.
• Identify recurring issues and proactively address technical risks before they become major customer-impacting events.
• Provide technical leadership and mentorship to other engineers.
• Establish technical standards, best practices, and operating procedures.
• Help strengthen the team's technical capabilities and ensure appropriate coverage for the customer environment.

Skills

SIP knowledge

Call flows

Enterprise networking

Cisco

Linux

Active Directory/LDAP

DNS/DHCP

ServiceNow

Multi-technology troubleshooting

Mentorship

Customer communication

Stakeholder communication

Incident management

TS/SCI clearance

Polygraph clearance

Location NOVA

Education

Bachelor's degree in Computer Science or Electrical Engineering

Job description

Avaya is seeking a Senior Technical Account Engineer to serve as the senior technical leader for a critical BAE Systems AP2 environment in Northern Virginia. You will act as the trusted advisor, owning complex issues, leading high-priority escalations, and guiding a small team of engineers to resolution.

You will diagnose complex problems across Avaya platforms (SIP, Aura, CPE), navigate Cisco/Linux/AD/LDAP infrastructure, and coordinate with stakeholders to maintain governance and alignment