Technical Authority Lead – Enterprise Communications

Avaya; United States; On-site; USD 117,000 - 158,000; Full time

Job summary

Avaya is seeking a Senior Technical Account Engineer to act as the technical authority for a critical BAE Systems AP2 environment in Northern Virginia. You will own complex issues, lead high-priority escalations, and provide hands-on leadership across a sophisticated enterprise environment.

You’ll mentor two engineers, diagnose problems across Avaya platforms, SIP, networking, and integrated third‑party apps, and coordinate resources to drive resolution.

Qualifications

• 8+ years of experience in systems engineering, communications engineering, network engineering, technical support, software engineering, or a related technical discipline.
• Hands-on experience supporting Avaya Aura environments.
• Strong SIP knowledge and troubleshooting experience.
• Demonstrated ability to analyze and troubleshoot call flows.
• Experience with enterprise network infrastructure and integrated third‑party applications/CPE.
• Working knowledge of Cisco, Linux, Active Directory/LDAP, DNS/DHCP, routers, and ServiceNow.
• Experience supporting complex enterprise communications or IT environments.
• Experience leading complex technical customer engagements and escalations.
• Demonstrated ability to troubleshoot problems spanning multiple technologies and infrastructure layers.
• Experience providing technical leadership or mentorship to other engineers.
• Strong customer-facing communication and relationship-building skills.
• Ability to communicate effectively with both highly technical audiences and senior customer stakeholders.
• Ability to operate calmly and effectively during high-pressure, customer-impacting incidents.
• Active TS/SCI clearance and Full-Scope Polygraph prior to hire.

Responsibilities

• Be the Technical Authority for the Account and serve as the primary technical SME for the BAE AP2 account.
• Develop trusted relationships with customer engineering, IT, infrastructure, and operational stakeholders.
• Understand the customer's technical environment, dependencies, priorities, and risks.
• Act as the senior technical point of contact for complex issues and customer concerns.
• Translate customer requirements into actionable plans for Avaya teams.
• Participate in technical governance and customer meetings, providing status, risk assessments, and recommendations.
• Own high-priority and complex escalations from initial assessment through resolution.
• Lead troubleshooting efforts during critical incidents and coordinate resources as required.
• Guide engineers through complex troubleshooting and customer issues.
• Establish technical standards, best practices, and operating procedures.
• Help strengthen the team's technical capabilities and coverage for the customer environment.

Skills

SIP knowledge

Customer-facing leadership

Technical leadership

Escalation management

Mentorship

Strong communication

Education

Bachelor's degree in Computer Science or Electrical Engineering

Tools

ServiceNow

Active Directory/LDAP

Linux

Cisco networking

G650

DNS / DHCP

Job description

Avaya is seeking a Senior Technical Account Engineer to act as the technical authority for a critical BAE Systems AP2 environment in Northern Virginia. You will own complex issues, lead high-priority escalations, and provide hands-on leadership across a sophisticated enterprise environment.

You’ll mentor two engineers, diagnose problems across Avaya platforms, SIP, networking, and integrated third‑party apps, and coordinate resources to drive resolution.