Senior AV Technician – Enterprise Conferencing & Events

TPI Global Solutions; San Jose (CA); On-site; USD 48,000 - 50,000; Full time

Job summary

TPI Global Solutions in San Jose, CA seeks an Audio Video (AV) Support Technician to install, maintain, and operate conference room AV systems across the enterprise, ensuring seamless meetings.

You will perform daily health checks, troubleshoot complex issues, coordinate with vendors, and support both routine meetings and large corporate events. This is a day-shift, 12-month role with potential extension and W2 pay.

Qualifications

• 3+ years of experience supporting enterprise audiovisual environments.
• Experience with Microsoft Teams, Zoom, Cisco video conferencing systems, Poly endpoints, and WebEx solutions.
• Experience troubleshooting audiovisual and collaboration technology issues.
• Knowledge of AV signal flow, audio systems, video distribution, and conferencing infrastructure.
• Experience supporting executive conference rooms and customer-facing meeting environments.

Responsibilities

• Perform daily health checks and preventative maintenance of executive conference rooms and collaboration spaces.
• Monitor room technology to identify and resolve issues before they impact users.
• Troubleshoot and resolve audio, video, presentation, display, and conferencing issues.
• Install, configure, upgrade, and support conference room AV systems and related equipment.
• Ensure room systems remain current with firmware, software, and security updates.
• Document recurring issues, resolutions, and operational procedures.
• Support enterprise conferencing technologies including Teams, Zoom, Poly systems, and WebEx.
• Troubleshoot room control systems, presentation devices, and peripheral equipment.
• Coordinate AV equipment moves and changes across facilities.
• Respond to incidents and escalations within service levels.
• Coordinate repairs, warranty replacements, and vendor support engagements.
• Track and document issue resolutions in ticketing systems.

Skills

Conference room operations

Customer service

Technical support

Vendor coordination

Multitasking

Tools

Microsoft Teams

Zoom

Cisco video systems

Poly endpoints

WebEx

Job description

TPI Global Solutions in San Jose, CA seeks an Audio Video (AV) Support Technician to install, maintain, and operate conference room AV systems across the enterprise, ensuring seamless meetings.

You will perform daily health checks, troubleshoot complex issues, coordinate with vendors, and support both routine meetings and large corporate events. This is a day-shift, 12-month role with potential extension and W2 pay.