Senior AV & Smart Home Service Lead

EOC Audio, Inc.; Lisle (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Simple IRA (Matching)

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

EOC Audio, Inc. is seeking a highly skilled AV Service Technician Lead to join our team in Lisle, IL, focusing on high-end residential smart home systems.

You will diagnose and service integrated AV and control systems, ensuring premium performance in luxury residences. You will lead troubleshooting efforts, coordinate with homeowners and design/build professionals, and provide both remote and on-site support, including firmware updates and system optimizations.

Qualifications

• 5+ years hands-on AV/low voltage service experience.
• Expertise with home theater, automation, and distributed AV systems.
• Strong communication and client-facing professionalism.

Responsibilities

• Diagnose and resolve issues across integrated AV and control systems (Crestron, Savant, Elan, URC, Control4, Lutron, etc.)
• Troubleshoot and service distributed audio/video, home theater systems, media rooms, lighting/shade control, and network infrastructure
• Provide remote and onsite support for system performance, firmware updates, hardware failures, and user experience improvements
• Serve as a technical point of escalation for complex or high‑profile service calls
• Identify and fix network-related performance issues, configuration problems, or equipment failures
• Perform routine system maintenance, firmware updates, and system optimizations
• Interface directly with homeowners, estate managers, and design/build professionals with professionalism and clarity
• Document service calls, findings, and resolutions in a timely and organized manner
• Recommend system upgrades or preventive measures when necessary
• Ensure all work is performed cleanly, discreetly, and in line with the standards of luxury environments

Skills

AV troubleshooting

Low voltage systems

Customer-facing

Project leadership

Networking

Remote support

Home theater systems

Tools

Crestron

Savant

Control4

Lutron

URC

Networking hardware

Job description

EOC Audio, Inc. is seeking a highly skilled AV Service Technician Lead to join our team in Lisle, IL, focusing on high-end residential smart home systems.

You will diagnose and service integrated AV and control systems, ensuring premium performance in luxury residences. You will lead troubleshooting efforts, coordinate with homeowners and design/build professionals, and provide both remote and on-site support, including firmware updates and system optimizations.