Senior AV & Smart Home Service Lead

ProSource; Lisle (IL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Simple IRA (Matching)

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

ProSource seeks a highly skilled AV Service Technician Lead for client-facing work on luxury residential smart home systems. You will troubleshoot, service, and maintain complex systems including home theaters, lighting control, networks, and surveillance.

Diagnose issues, lead small service teams, and interface with homeowners and design/build professionals to ensure discreet, high-quality workmanship and ongoing optimization. Competitive salary, benefits, and advancement opportunities.

Qualifications

• 5+ years of hands-on AV/low voltage troubleshooting and service.
• In-depth knowledge of control systems (Crestron, Savant, Control4).
• Strong communication skills and client-facing professionalism.
• Working knowledge of remote support tools and service platforms (OvrC, Domotz).

Responsibilities

• Diagnose and resolve issues across integrated AV and control systems (Crestron, Savant, Elan, URC, Control4, Lutron, etc.).
• Troubleshoot and service distributed audio/video, home theaters, lighting control, and networks.
• Provide remote and onsite support for performance, firmware updates, hardware failures, and UX improvements.
• Serve as a technical escalation point for complex service calls.
• Identify and fix network-related performance issues and equipment failures.
• Perform routine system maintenance and firmware updates.
• Interface with homeowners, estate managers, and design/build pros professionally.
• Document service calls, findings, and resolutions promptly.
• Recommend system upgrades or preventive measures when necessary.
• Ensure work is discreet and aligned with luxury environment standards.

Skills

AV troubleshooting

Client-facing

Communication skills

Leadership

Tools

Crestron

Savant

Control4

Elan

URC

Lutron

OvrC

Domotz

Job description

ProSource seeks a highly skilled AV Service Technician Lead for client-facing work on luxury residential smart home systems. You will troubleshoot, service, and maintain complex systems including home theaters, lighting control, networks, and surveillance.

Diagnose issues, lead small service teams, and interface with homeowners and design/build professionals to ensure discreet, high-quality workmanship and ongoing optimization. Competitive salary, benefits, and advancement opportunities.