Luxury AV Service Technician

Recruiting USA; Town of Southampton (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Recruiting USA seeks a skilled Luxury AV Service Technician to install, maintain, and troubleshoot high-end residential AV systems. You will install home theaters, surround sound, smart home devices, and integrated AV solutions, ensuring top performance and client satisfaction.

Responsibilities include installation, maintenance, client demonstrations, and collaboration with sales, design and project teams to deliver seamless AV solutions.

Qualifications

• Minimum 3–5 years in AV installation and service, luxury or high-end residential environments.
• Proficient in AV system setup: projectors, screens, audio, smart home devices, networks.
• Excellent interpersonal and communication skills with strong customer service focus.
• Able to explain technical concepts to non-technical clients and troubleshoot effectively.
• Strong attention to detail for aesthetically pleasing, flawless installations.

Responsibilities

• System Installation: Install and configure luxury AV systems for homes; ensure client satisfaction.
• Maintenance & Troubleshooting: Perform routine diagnostics and address issues promptly.
• Customer Service: Communicate with clients, conduct demonstrations and training on new systems.
• Technical Expertise: Stay current with AV trends and control systems like Control4, Crestron, Savant, Lutron.
• Documentation: Maintain installation records and service logs.
• Quality Assurance: Conduct thorough checks to meet standards and client expectations.
• Team Collaboration: Work with sales, design and project management for seamless delivery.

Skills

Interpersonal communication

Customer service orientation

AV troubleshooting

Team collaboration

Technical problem solving

Education

High school diploma

Associate degree or AV tech cert

Tools

Control4

Crestron Home

Savant

Lutron

Job description

We are seeking a skilled and experienced Luxury AV Service Technician to join our dynamic team. The ideal candidate has a passion for technology, a keen eye for detail, and a dedication to exceptional customer service. In this role, you will install, maintain, and troubleshoot advanced AV systems in high-end residential settings.

KEY RESPONSIBILITIES

• System Installation: Install and configure luxury audio-visual systems, including home theaters, surround sound systems, smart home devices, and integrated AV solutions, ensuring optimal performance and client satisfaction.
• Maintenance & Troubleshooting: Perform routine maintenance and diagnostics to ensure all AV equipment functions correctly, and address technical issues promptly to minimize downtime.
• Customer Service: Communicate effectively with clients to understand their needs and offer tailored AV solutions. Conduct client demonstrations and training sessions on new systems.
• Technical Expertise: Stay current with the latest AV industry trends and technologies. Maintain proficiency with Control4, Crestron Home, Savant, and/or Lutron control systems.
• Documentation: Maintain accurate, up-to-date records of installations, services performed, and client interactions.
• Quality Assurance: Conduct thorough quality checks on all installations and repairs to ensure they meet company standards and client expectations.
• Team Collaboration: Work closely with sales, design, and project management teams to ensure seamless integration and delivery of AV solutions, offering feedback to improve service delivery.

QUALIFICATIONS & EXPERIENCE

• High school diploma or equivalent required; associate degree or technical certification in electronics, AV technology, or a related field preferred.
• Minimum of 3-5 years of experience in AV installation and service, particularly within luxury or high-end residential environments.
• Proficient in AV system setup, including projectors, screens, audio systems, smart home devices, and network configurations. Strong understanding of signal flow, wiring, and AV protocols.
• Excellent interpersonal and communication skills with a strong customer service orientation; able to explain complex technical concepts to non-technical clients.
• Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
• Meticulous attention to detail to ensure all installations are aesthetically pleasing and functionally flawless.
• Ability to lift and carry heavy equipment, work in confined spaces, and perform tasks requiring ladders or working at heights.