Senior AV Service Technician

AVI Systems; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

AVI Systems is seeking a Field Service Technician to travel to customer sites for scheduled maintenance, troubleshooting, and repair of AV systems. You will diagnose and resolve issues, provide on-site training, and perform routine inspections to ensure optimal performance.

The role requires strong communication skills, a customer-focused approach, and the ability to work independently while traveling to client locations. CTS certification is preferred but not required with the right experience.

Qualifications

• Previous experience in service or installation of AV systems.
• Strong technical aptitude and ability to learn new technologies.
• Ability to load and modify code and DSP files for AV platforms.
• Must be able to work independently and make customer-focused decisions.
• Excellent communication and customer service orientation.
• Ability and willingness to travel to customer sites.
• CTS certification is preferred; other AV industry certs are a plus.

Responsibilities

• Diagnose and resolve technical issues with AV systems and troubleshoot connectivity.
• Provide technical support and training to clients on AV equipment operation.
• Perform routine maintenance and inspections of AV systems for reliability.
• Document service procedures and activities.
• Collaborate with team to meet project deadlines and deliver quality service.

Skills

Customer service

Communication skills

Travel willingness

Troubleshooting

AV systems

Tools

Crestron

Biamp

Q-SYS

Job description

The Field Service Technician will travel to customer sites to provide scheduled maintenance, troubleshooting and repair service of their AV systems.

What You Will Be Doing:

• You would diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
• Provide technical support and training to clients on the operation and functionality of AV equipment
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
• Assist in documenting service procedures and service-related activities
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients

What You Bring to Assure Success:

• Previous experience in the service or installation of AV systems
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
• Ability to load and modify code and DSP files including Crestron, BIAMP, and Q-SYS
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
• Excellent communication skills with a customer service-oriented approach
• Ability and willingness to travel to customer sites
• CTS Certification is preferred, but not required with the right experience. Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)