Senior AV Service Technician

Fort; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Restaurant access

Job summary

Fort is seeking a Field Service Technician to travel to customer sites to provide scheduled maintenance, troubleshooting and repair of AV systems, ensuring optimal performance.

You will diagnose issues, load and modify DSP files, provide training to clients, document service activities, and collaborate with the team to meet deadlines while delivering high-quality service.

Qualifications

• Experience in service or installation of AV systems.
• Strong technical aptitude and ability to learn new technologies.
• Ability to load and modify code and DSP files including Crestron, Biamp, and Q-SYS.
• CTS certification preferred, but not required with the right experience.

Responsibilities

• Diagnose and resolve technical issues with AV systems, including troubleshooting connectivity.
• Provide technical support and training to clients on the operation and functionality of AV equipment.
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability.
• Assist in documenting service procedures and service-related activities.
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients.

Skills

AV system service

Troubleshooting

Customer service

Independent work

Communication skills

Travel willingness

Tools

Crestron

Biamp

Q-SYS

Extron

QSC

Shure

Job description

The Field Service Technician will travel to customer sites to provide scheduled maintenance, troubleshooting and repair service of their AV systems.

What You Will Be Doing:

• You would diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
• Provide technical support and training to clients on the operation and functionality of AV equipment
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
• Assist in documenting service procedures and service-related activities
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients

What You Bring to Assure Success:

• Previous experience in the service or installation of AV systems
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
• Ability to load and modify code and DSP files including Crestron, BIAMP, and Q-SYS
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
• Excellent communication skills with a customer service-oriented approach
• Ability and willingness to travel to customer sites
• CTS Certification is preferred, but not required with the right experience. Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)