Senior AV Program Manager: Delivery, Leadership & Growth

cb20 Managed IT & AV Services; Boston (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

cb20 Managed IT & AV Services seeks an experienced AV PMO Manager to lead complex audiovisual, unified communications, and videoconferencing projects from post-sales to closeout. You will mentor the PMO team, serve as primary client contact, and drive on-time, on-budget delivery while enhancing profitability and operational excellence.

You will coordinate cross-functional teams, oversee installation and testing, manage budgets, and maintain strong client relationships to ensure satisfaction and

Qualifications

• 5+ years audiovisual project management experience managing multiple concurrent integration projects.
• Leadership or supervisory experience preferred.
• Strong knowledge of commercial AV integration and installation practices.

Responsibilities

• Plan, execute, and close audiovisual, UC, and video conferencing projects (scope, schedule, staffing, budget, risk).
• Coordinate sales, engineering, procurement, field teams, subcontractors, manufacturers, and clients.
• Oversee installation, configuration, commissioning, testing, and acceptance.
• Manage budgets, labor, change orders, invoicing, and financial performance; deliver on time and under budget.
• Maintain accurate documentation and drive resource utilization goals.
• Complete closeout (punch lists, documentation, financial reconciliation, lessons learned).
• Act as primary client contact; communicate status, risks, and milestones.
• Build long-term relationships and resolve issues to protect customer satisfaction.
• Mentor, coach, and develop Project Managers; support recruiting, onboarding, and training.
• Balance workloads, provide performance feedback, and conduct evaluations.
• Maintain accurate forecasts for self and direct reports.
• Foster accountability, collaboration, and high performance.
• Improve and document Project Management SOPs and cross-functional workflows.
• Drive continuous improvement in consistency, profitability, and execution quality.
• Ensure timely financial forecasting, weekly time approval, and adherence to company methodology.
• Support portfolio-level visibility into successes, risks, and improvement opportunities.

Skills

Leadership

Mentoring

Time management

Communication

Budgeting

Problem solving

Detail-oriented

PM tools

MS Project

SharePoint

Tools

MS Project

SharePoint

Job description

cb20 Managed IT & AV Services seeks an experienced AV PMO Manager to lead complex audiovisual, unified communications, and videoconferencing projects from post-sales to closeout. You will mentor the PMO team, serve as primary client contact, and drive on-time, on-budget delivery while enhancing profitability and operational excellence.

You will coordinate cross-functional teams, oversee installation and testing, manage budgets, and maintain strong client relationships to ensure satisfaction and