AV PMO Manager

cb20 Managed IT & AV Services; Boston (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

cb20 Managed IT & AV Services seeks an experienced AV PMO Manager to lead complex audiovisual, unified communications, and videoconferencing projects from post-sales to closeout. You will mentor the PMO team, serve as primary client contact, and drive on-time, on-budget delivery while enhancing profitability and operational excellence.

You will coordinate cross-functional teams, oversee installation and testing, manage budgets, and maintain strong client relationships to ensure satisfaction and

Qualifications

• 5+ years audiovisual project management experience managing multiple concurrent integration projects.
• Leadership or supervisory experience preferred.
• Strong knowledge of commercial AV integration and installation practices.

Responsibilities

• Plan, execute, and close audiovisual, UC, and video conferencing projects (scope, schedule, staffing, budget, risk).
• Coordinate sales, engineering, procurement, field teams, subcontractors, manufacturers, and clients.
• Oversee installation, configuration, commissioning, testing, and acceptance.
• Manage budgets, labor, change orders, invoicing, and financial performance; deliver on time and under budget.
• Maintain accurate documentation and drive resource utilization goals.
• Complete closeout (punch lists, documentation, financial reconciliation, lessons learned).
• Act as primary client contact; communicate status, risks, and milestones.
• Build long-term relationships and resolve issues to protect customer satisfaction.
• Mentor, coach, and develop Project Managers; support recruiting, onboarding, and training.
• Balance workloads, provide performance feedback, and conduct evaluations.
• Maintain accurate forecasts for self and direct reports.
• Foster accountability, collaboration, and high performance.
• Improve and document Project Management SOPs and cross-functional workflows.
• Drive continuous improvement in consistency, profitability, and execution quality.
• Ensure timely financial forecasting, weekly time approval, and adherence to company methodology.
• Support portfolio-level visibility into successes, risks, and improvement opportunities.

Skills

Leadership

Mentoring

Time management

Communication

Budgeting

Problem solving

Detail-oriented

PM tools

MS Project

SharePoint

Tools

MS Project

SharePoint

Job description

The AV PMO Manager will lead complex audiovisual, unified communications, and videoconferencing projects from post-sales through closeout while mentoring the AV Project Management team. This role serves as the primary client contact, drive on-time/on-budget delivery, and strengthen operational consistency and team performance. This role directly drives customer satisfaction, project profitability, team growth, and operational excellence across the AV integration business.

Project Delivery

• Plan, execute, and close audiovisual, UC, and video conferencing projects (scope, schedule, staffing, budget, risk).
• Coordinate sales, engineering, procurement, field teams, subcontractors, manufacturers, and clients.
• Oversee installation, configuration, commissioning, testing, and acceptance.
• Manage budgets, labor, change orders, invoicing, and financial performance; deliver on time and under budget.
• Maintain accurate documentation and drive resource utilization goals.
• Complete closeout (punch lists, documentation, financial reconciliation, lessons learned).

Client Management

• Act as primary client contact; communicate status, risks, and milestones.
• Build long-term relationships and resolve issues to protect customer satisfaction.
• Mentor, coach, and develop Project Managers; support recruiting, onboarding, and training.
• Balance workloads, provide performance feedback, and conduct evaluations.
• Maintain accurate forecasts for self and direct reports.
• Foster accountability, collaboration, and high performance.

Operational Excellence

• Improve and document Project Management SOPs and cross-functional workflows.
• Drive continuous improvement in consistency, profitability, and execution quality.
• Ensure timely financial forecasting, weekly time approval, and adherence to company methodology.
• Support portfolio-level visibility into successes, risks, and improvement opportunities.

Qualifications:

Required Experience

• 5+ years audiovisual project management experience managing multiple concurrent integration projects.
• Leadership, mentoring, or supervisory experience preferred.
• Strong knowledge of commercial AV integration and installation practices.

Required Skills

• Leadership and team development
• Organization, prioritization, and time management
• Written/verbal communication and customer service
• Financial/budget management
• Problem-solving, decision-making, negotiation, and conflict resolution
• Attention to detail and ability to work under pressure
• Proficiency with project management tools and Microsoft Office

Technical Knowledge

Working knowledge of commercial AV systems, UC platforms (Teams Rooms, Zoom Rooms, Webex), DSP, control systems, video conferencing, network infrastructure for AV, display and audio systems, AV-over-IP, structured cabling, and construction documentation/scheduling.

Required Certifications

• CTS
• OSHA 10

Preferred

• CTS-I, PMP, and manufacturer certifications (Crestron, Q-SYS, Extron, Biamp, Logitech, Neat, etc.)

Servant leadership, accountability, integrity, emotional intelligence, strategic thinking, adaptability, continuous improvement mindset, and strong coaching ability.

Success Measures

• Project profitability/gross margin and budget adherence
• On-time delivery and schedule compliance
• Customer satisfaction scores
• Team utilization, development, and retention
• Timely financial closeout and reduction in escalations/rework
• Operational process improvements

Physical Requirements

• Visit construction sites and customer locations; occasional lifting up to 40 lbs.
• Climb ladders and operate aerial lifts as needed; travel to project sites required.