Senior AV/IT Support Specialist – VIP Meetings & Rooms

Osi Digital Inc; Orange (CA); Hybrid; USD 55,000 - 83,000; Full time

Job summary

Osi Digital Inc. is seeking an AV/IT Support Specialist for a contract role in Orange County, CA. The candidate will install, test, and maintain AV/VTC systems and provide live event support onsite.

Responsibilities include supporting Teams Rooms and Zoom Rooms, performing preventive diagnostics, and delivering VIP/Executive assistance with strong communication and ticketing workflow.

Qualifications

• 5+ years of AV/IT support experience preferred.
• Experience with executive-level white-glove support.
• Bachelor's degree preferred but not required.

Responsibilities

• Install, test, maintain, and troubleshoot AV and VTC systems.
• Provide live meeting and event support including setup and monitoring.
• Support Microsoft Teams Rooms and Zoom Rooms.
• Perform diagnostics and preventive maintenance on AV equipment.
• Offer VIP/Executive support for high-visibility meetings.
• Troubleshoot audio, video, display, and conferencing issues.
• Respond to incidents via the ticketing system.
• Leverage AV design knowledge and room configurations for setups.
• Support Windows and macOS devices and Jamf-managed Apple devices.

Skills

AV systems

IT support

VIP/Executive support

Windows/macOS troubleshooting

Communication skills

Ticketing systems

On-site support

Education

Bachelor's degree in IT/Audio Visual/CS

Tools

Microsoft Teams Rooms

Zoom Rooms

Crestron

Logitech

Biamp/Tesira

Jamf (Apple devices management)

Job description

Osi Digital Inc. is seeking an AV/IT Support Specialist for a contract role in Orange County, CA. The candidate will install, test, and maintain AV/VTC systems and provide live event support onsite.

Responsibilities include supporting Teams Rooms and Zoom Rooms, performing preventive diagnostics, and delivering VIP/Executive assistance with strong communication and ticketing workflow.