Senior AV Field Technician III: On-Site Troubleshooting & Mentorship

Avidex; Lake Forest (CA); Presencial; USD 56.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision benefits

401(k) retirement plan with employer 


120 hours of PTO

10 Paid Holidays

Volunteer time

Professional growth & development

Descripción de la vacante

Avidex is seeking an Audiovisual Field Service Technician III in Lake Forest, CA. This role diagnoses, troubleshoots, repairs, and commissions complex AV systems at customer sites, including control and network-related issues. Mentors junior technicians and ensures top service quality.

Requirements include an associate degree or equivalent, AVIXA CTS, and 6+ years in AV/IT environments. Strong TCP/IP, Windows/macOS skills, and Crestron/Extron/AMX experience preferred.

Formación

• Associate degree or equivalent work experience required; Bachelor's degree preferred.
• AVIXA CTS certification required.
• Ability to obtain CompTIA Network+ certification within two years of hire.
• 6+ years of experience supporting commercial audiovisual systems, field engineering, or technical AV/IT environments.
• Experience troubleshooting audio, video, control, and network-based AV systems.
• Strong understanding of TCP/IP networking concepts.
• Experience with Windows and Apple operating systems.
• Familiarity with Crestron, Extron, AMX, and other commercial AV control platforms.
• Experience with programming or scripting languages such as Python, HTML, or C# Pro is preferred.

Responsabilidades

• Diagnose and resolve complex AV issues at customer sites.
• Configure and optimize AV systems including video conferencing and control systems.
• Load and modify control programming from Crestron, Extron, and AMX
• Install, de-install, repair and replace AV equipment and cabling.
• Commission AV systems and verify performance before project completion.
• Maintain project documentation and field reports.
• Provide end-user training and serve as a technical resource for technicians.
• Support remote troubleshooting and control code updates when needed.

Conocimientos

Advanced troubleshooting

Customer service

Networking knowledge

Attention to detail

Documentation

Independent work

Team mentorship

Adaptability

Educación

Associate degree or equivalent

Bachelor's degree preferred

Herramientas

Crestron controllers

Extron

AMX

Python

HTML

C#

Descripción del empleo

Avidex is seeking an Audiovisual Field Service Technician III in Lake Forest, CA. This role diagnoses, troubleshoots, repairs, and commissions complex AV systems at customer sites, including control and network-related issues. Mentors junior technicians and ensures top service quality.

Requirements include an associate degree or equivalent, AVIXA CTS, and 6+ years in AV/IT environments. Strong TCP/IP, Windows/macOS skills, and Crestron/Extron/AMX experience preferred.