Lead AV/IT Field Engineer & Tech Team Coach

Avidex; Fremont (CA); On-site; USD 99,000 - 148,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) with match

PTO 120 hours

Paid holidays

Volunteer time

Career development

Collaborative environment

Job summary

Avidex in Fremont, CA is seeking a Field Engineering Supervisor to lead and develop the Field Engineering staff while delivering hands-on AV/IT solutions. You will oversee system commissioning, troubleshooting, and project delivery from a hands-on role to a leadership position.

You will mentor technicians, manage schedules, and ensure quality while advancing technical standards and process improvements across projects. Travel and occasional extended hours may be required.

Qualifications

• Associate degree or equivalent professional experience.
• 4+ years AV/IT industry experience providing technical or engineering support.
• Strong leadership, coaching, organizational, and communication skills.
• Advanced proficiency with AV/IT software, tools, and test equipment.
• Advanced experience setting up and adjusting audio, video, and conferencing systems.
• Advanced experience with digital signal processors (Biamp, BSS, Crestron, Extron, QSC).
• Advanced proficiency configuring wired and wireless TCP/IP networks.
• Loading, testing, and editing AV control code and GUI files.
• Proficiency with Crestron, Extron, AMX programming languages.
• Working knowledge of Python, HTML, C#-Pro, or similar languages.
• Working knowledge of IP/RS232/RS485/USB protocols.
• Ability to color balance video displays.
• Strong computer skills and multi-OS proficiency.
• Ability to manage multiple projects and priorities.
• Willingness to travel and work evenings/weekends when needed.

Responsibilities

• Lead day-to-day activities, performance, and development of field engineering staff.
• Provide coaching, mentorship, performance feedback, and technical training.
• Establish individual responsibilities and maintain accountability for team performance.
• Provide hands-on field engineering support: configuration, programming, troubleshooting, commissioning, documentation.
• Partner with project teams to support installation, testing, commissioning, and completion.
• Improve Field Engineering procedures, practices, and technical standards.
• Assist recruiting, interviewing, hiring, and onboarding of team members.
• Ensure subcontractor work meets quality standards and requirements.
• Provide overflow and backups to Field Engineering and Managed Services teams.
• Maintain licenses and OSHA compliance, and adhere to company policies.
• Oversee tools and test equipment for Field Engineering.
• Monitor utilization and support 80% monthly billable target.

Skills

Field leadership

AV/IT troubleshooting

Control systems

Video/Audio systems

DSP configuration

TCP/IP networking

Project coordination

Technical training

Performance management

OS & software

Education

Associate degree or equivalent

Tools

Crestron

Extron

AMX

Biamp

QSC

Job description

Avidex in Fremont, CA is seeking a Field Engineering Supervisor to lead and develop the Field Engineering staff while delivering hands-on AV/IT solutions. You will oversee system commissioning, troubleshooting, and project delivery from a hands-on role to a leadership position.

You will mentor technicians, manage schedules, and ensure quality while advancing technical standards and process improvements across projects. Travel and occasional extended hours may be required.