Senior AV Field Engineer — Onsite & Multi-site Support

Red Thread; Andover (MA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental

STD

LTD

Life/AD&D

401(k)

Paid time off

Paid holidays

Job summary

Red Thread is seeking an AV Field Services Engineer to ensure audio/visual systems function as designed at project turnover and during commissioning. You will interface with Project Managers, Engineers, Helpdesk, and clients with professionalism and clear communication.

Role requires self-motivation, ability to manage multiple projects concurrently, and travel within the New England region. CTS-I is preferred; strong troubleshooting and network/configuration skills are expected.

Qualifications

• Minimum of 5 years of industry experience.
• CTS-I certification preferred.
• Experience with Crestron/Extron/AMX/Cisco/Poly.
• Experience with Microsoft Teams Rooms and Zoom Rooms.
• Experience with DSPs such as Biamp/QSC/Shure.

Responsibilities

• Mentor/train other technicians and subcontractors on the job.
• Represent Red Thread professionally and respond to clients and other trades as needed.
• Provide daily status reports and service ticket updates; assist helpdesk as needed.
• Upload/test/debug control program files and work with programmers to resolve issues (Crestron programming a plus).
• Write DSP files from scratch for Biamp/QSC/Shure; tune rooms and resolve DSP issues.
• Configure network switches for VLANs, multicast, IGMP snooping; IP configuration and tracking.
• Video wall calibration and commissioning checklists and reports per project specs.
• Provide timely reporting of completed and outstanding work.
• Travel overnight occasionally within the New England region.
• Overtime as required.

Skills

Client communication

Project coordination

Mentoring technicians

Troubleshooting

Self-starting

Education

AVIXA CTS-I certification (preferred)

Tools

Crestron

Extron

AMX

Cisco

Poly

Biamp

QSC

Shure

Microsoft Teams Rooms

Zoom Rooms

Job description

Red Thread is seeking an AV Field Services Engineer to ensure audio/visual systems function as designed at project turnover and during commissioning. You will interface with Project Managers, Engineers, Helpdesk, and clients with professionalism and clear communication.

Role requires self-motivation, ability to manage multiple projects concurrently, and travel within the New England region. CTS-I is preferred; strong troubleshooting and network/configuration skills are expected.