Field Services Engineer

Red Thread; Andover (MA); Sur place; USD 55 000 - 69 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

STD

LTD

Life/AD&D

401(k)

Paid time off

Paid holidays

Résumé du poste

Red Thread is seeking an AV Field Services Engineer to ensure audio/visual systems function as designed at project turnover and during commissioning. You will interface with Project Managers, Engineers, Helpdesk, and clients with professionalism and clear communication.

Role requires self-motivation, ability to manage multiple projects concurrently, and travel within the New England region. CTS-I is preferred; strong troubleshooting and network/configuration skills are expected.

Qualifications

• Minimum of 5 years of industry experience.
• CTS-I certification preferred.
• Experience with Crestron/Extron/AMX/Cisco/Poly.
• Experience with Microsoft Teams Rooms and Zoom Rooms.
• Experience with DSPs such as Biamp/QSC/Shure.

Responsabilités

• Mentor/train other technicians and subcontractors on the job.
• Represent Red Thread professionally and respond to clients and other trades as needed.
• Provide daily status reports and service ticket updates; assist helpdesk as needed.
• Upload/test/debug control program files and work with programmers to resolve issues (Crestron programming a plus).
• Write DSP files from scratch for Biamp/QSC/Shure; tune rooms and resolve DSP issues.
• Configure network switches for VLANs, multicast, IGMP snooping; IP configuration and tracking.
• Video wall calibration and commissioning checklists and reports per project specs.
• Provide timely reporting of completed and outstanding work.
• Travel overnight occasionally within the New England region.
• Overtime as required.

Connaissances

Client communication

Project coordination

Mentoring technicians

Troubleshooting

Self-starting

Formation

AVIXA CTS-I certification (preferred)

Outils

Crestron

Extron

AMX

Cisco

Poly

Biamp

QSC

Shure

Microsoft Teams Rooms

Zoom Rooms

Description du poste

The AV Field Services Engineer is responsible for ensuring audio/visual systems are functioning as designed at project turnover and for the duration of the system being in commission. They interface internally with Project Managers, Engineers, Helpdesk, and Management and externally with clients including end users, technology managers, executives, general contractors, and other trades. The Field Services Engineer is a self-starter who can manage several projects concurrently and see issues through to resolution with minimal supervision or support.

Responsibilities:

• Skills of a Technician Level 3
• Mentor/train/supervise other technicians, including subcontractors, on the job.
• Represent Red Thread professionally and be able to directly respond to clients, general contractors, and other trades as needed.
• Superior communication skills including daily status reports in writing, service ticket updates, issue resolution, RMA's, phone support, and may occasionally backup or support the helpdesk.
• Upload/test/debug control program files and work with programmers to identify and resolve programming issues. Some Crestron programming skills are a plus.
• Write DSP files from scratch, primarily Biamp/QSC/Shure
• Understand and resolve complex audio DSP issues and tune rooms.
• Configure network switches for VLAN's, multicast, IGMP snooping, etc.
• IP configuration and tracking
• Video wall calibration
• Complete internal and external commissioning checklists and reports as required per project specification.
• Provide daily and timely reporting of completed and outstanding work.
• Ability to work overtime as required.
• Ability to travel overnight occasionally within the New England region.

Skills and Experience:

• Minimum of 5 years of industry experience
• AVIXA CTS-I preferred.
• Strong attention to detail and process
• Experience with Crestron/Extron/AMX/Cisco/Poly
• Experience with Microsoft Teams Rooms and Zoom Rooms
• Experience with DSP's such as Biamp/QSC/Shure

Physical requirements:

• Ability to go up and down a ladder repeatedly.
• Ability to lift up to 60 lbs. unassisted.
• Ability to lift and install product overhead in the ceiling.
• Appropriate visual acuity to terminate cables.

Pay Range:

• $40-50/hr (based on experience). Plus bonus.

Red Thread offers a highly competitive compensation and benefits package including medical, dental, STD, LTD, Life/AD&D, 401(k), paid time off and paid holidays.