Senior AV Event Operations Lead

Encore Global; Chicago (IL); On-site; USD 48,776 - 63,409; Full time

Benefits offered by this job

Employee benefits

Team development opportunities

Job summary

Encore Global in Chicago is seeking a dedicated individual to manage floor operations and achieve service excellence in customer service and staff leadership. The role involves supervising a team of technicians, ensuring timely delivery of services, and maintaining equipment standards in a hotel environment.

The ideal candidate will have a strong background in audio visual services, a focus on customer satisfaction, and the ability to lead and mentor a team effectively. This position offers a dynamic work environment with various opportunities for professional growth.

Qualifications

• 4+ years of audio visual and customer service experience, including 2+ years in a supervisory role.
• Experience leading workflow and supervising team members.
• Proficiency in the use of audio visual equipment in a live environment.

Responsibilities

• Manage daily floor activities and workflow of technicians.
• Supervise and mentor operational staff for client satisfaction.
• Maintain inventory control and ensure safety and quality assurance.

Skills

Audio visual knowledge

Customer service

Leadership

Teamwork

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Encore Global in Chicago is seeking a dedicated individual to manage floor operations and achieve service excellence in customer service and staff leadership. The role involves supervising a team of technicians, ensuring timely delivery of services, and maintaining equipment standards in a hotel environment.

The ideal candidate will have a strong background in audio visual services, a focus on customer satisfaction, and the ability to lead and mentor a team effectively. This position offers a dynamic work environment with various opportunities for professional growth.