Senior Event Operations Lead

Socket.dev; Baltimore (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Encore seeks an Operations Manager to lead floor operations for AV services, ensuring timely delivery, client satisfaction, and revenue growth. The role focuses on staff leadership, performance management, and effective inventory control within a hotel/convention setting.

You will supervise technicians, manage scheduling, and participate in pre-production meetings, advancing Encore standards of service and professional development across the team.

Qualifications

• High School Diploma is required. Bachelor’s degree is preferred.
• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience.
• Experience leading workflow and team members.
• Working knowledge of audio visual equipment in a live show environment
• Proficiency with computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction focus.

Responsibilities

• Manages the daily floor activities and workflow of technicians to ensure timely delivery and quality.
• Provides direct supervision including scheduling and timekeeping.
• Ensures billing is reviewed and approved by clients and flags challenges.
• Manages inventory control procedures and safety/quality assurance of equipment.
• Attends BEO, Pre-Cons, and pre-production meetings as needed.
• Delegates tasks and mentors staff to maintain service excellence.

Skills

AV experience

Customer service

Supervisory experience

Live event ops

Microsoft Office

Education

High School Diploma

Bachelor's preferred

Tools

MS Office

AV equipment

Job description

Encore seeks an Operations Manager to lead floor operations for AV services, ensuring timely delivery, client satisfaction, and revenue growth. The role focuses on staff leadership, performance management, and effective inventory control within a hotel/convention setting.

You will supervise technicians, manage scheduling, and participate in pre-production meetings, advancing Encore standards of service and professional development across the team.