Senior Automotive Service Manager

BUDDY OP I LLC

Georgia

Sur place

USD 70 000 - 110 000

Plein temps

14 jours+

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Résumé du poste

BUDDY CHEVROLET in Georgia seeks a Service Manager to oversee the service department, combining technical oversight with strong people management. You will lead technicians and support staff, ensure quality repairs, and drive a positive customer experience in a fast-paced, high-volume shop.

The role emphasizes safety, process improvement, and collaboration with other departments to maintain service excellence and customer retention.

Qualifications

High school diploma or equivalent; technical or vocational training in automotive repair preferred.
10+ years progressive experience in a service management role within automotive repair or related industry.
Knowledge of preventive and line maintenance procedures.
Strong customer service skills with experience managing customer interactions and satisfaction.
Familiarity with electrical troubleshooting.

Responsabilités

Manage daily operations of the service department, including scheduling, workflow coordination, and resource allocation.
Oversee maintenance and ensure facilities and equipment are maintained to operational standards.
Implement preventive maintenance programs to minimize downtime and extend equipment life.
Supervise electrical troubleshooting teams to ensure high-quality automotive repair and line maintenance.
Maintain strong customer relationships by addressing inquiries and ensuring satisfaction.
Coordinate with other departments to streamline service processes and improve communication.
Ensure safety regulations and company policies across all service activities.
Prepare reports on service department performance, including productivity and maintenance outcomes.