Automotive Service Manager Bertera Chevrolet

Bertera Auto Group; Palmer (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Opportunities for professional development

Job summary

Bertera Auto Group in Palmer, Massachusetts is looking for an experienced Automotive Service Manager to lead their service department effectively. Candidates should have a strong background in automotive service, exceptional management skills, and a commitment to customer satisfaction.

This full-time role involves overseeing daily operations, developing improvement strategies, mentoring staff, and ensuring high-quality service delivery. Join Bertera Chevrolet in delivering excellence in customer care.

Qualifications

• Proven experience in an automotive service management role.
• Strong understanding of automotive repair and maintenance procedures.
• Excellent leadership, organizational, and communication skills.

Responsibilities

• Oversee daily operations of the service department.
• Develop strategies for improving customer satisfaction.
• Mentor and supervise service staff.

Skills

Automotive repair knowledge

Leadership skills

Customer service orientation

Organizational skills

Tools

Service management software

Job description

Job Title: Automotive Service Manager

Location: Bertera Chevrolet

Job Description

Bertera Chevrolet is seeking an experienced and motivated Automotive Service Manager to lead our service department effectively. The ideal candidate will possess a strong background in automotive service, exceptional management skills, and a commitment to delivering outstanding customer service.

Key Responsibilities

• Oversee daily operations of the service department to ensure efficient workflow and high-quality customer service.
• Develop and implement strategies for improving customer satisfaction, service efficiency, and revenue generation.
• Mentor, train, and supervise service staff, fostering a collaborative and productive work environment.
• Ensure all service staff adhere to company policies, safety standards, and industry regulations.
• Monitor and manage service department budgets, including costs, expenses, and profitability.
• Evaluate and improve service processes, implementing best practices and innovative solutions.
• Develop relationships with customers, ensuring their service needs are met with the highest level of professionalism and efficiency.
• Handle customer complaints and feedback, resolving issues promptly to maintain customer loyalty.
• Keep up to date with industry trends and advancements, incorporating new techniques and technologies where appropriate.

Qualifications

• Proven experience in an automotive service management role.
• Strong understanding of automotive repair and maintenance procedures.
• Excellent leadership, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused attitude with a commitment to providing exceptional service.
• Proficiency in utilizing service management software and tools.
• Valid driver’s license and a clean driving record.

Working Conditions

• Full-time position with competitive salary and benefits package.
• Dynamic and collaborative work environment.
• Opportunities for professional development and career advancement.

If you have a passion for the automotive industry and possess the skills to manage a high-performing service team, we invite you to apply for the Automotive Service Manager position at Bertera Chevrolet. Join us in delivering exceptional service and driving excellence in customer care.