Senior Automotive Service Leader

MaineGuide; Westbrook, Northern (ME, KY); Hybrid; USD 175,000 - 245,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Discounts on Parts andService

Paid Training and Manufacturer Certifc

Manufacturer Certifications

Job summary

Bill Dodge Auto Group is seeking an accomplished Automotive Service Director to lead and oversee our Service operations. This senior leader will develop high-performing teams, drive financial and operational results, and deliver an exceptional customer experience.

Expected annual compensation ranges from $175,000 to $245,000, with compensation based on experience, qualifications, and performance. The role involves coaching Service Managers, forecasting, and maintaining high service standards

Qualifications

• Senior leadership experience in automotive fixed operations.
• Proven track record of developing high-performing Service teams.
• Strong understanding of dealership Service financials, productivity, and KPIs.
• Experience managing Service Managers and other leaders.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead, coach, motivate, and develop Service Managers across the organization.
• Establish clear performance expectations and hold leadership accountable for results.
• Partner with Managers on recruiting, hiring, training, and retention of high-performing staff.
• Monitor department performance via financials, metrics, feedback, and KPI tracking.
• Forecast and set goals for financials, staffing, productivity, and personnel.
• Identify opportunities to improve performance and develop action plans with Managers.
• Ensure timely and accurate communication with customers regarding repairs, pricing, and completion expectations.
• Maintain high standards for shop cleanliness, safety, and equipment; oversee maintenance and repairs as needed.
• Collaborate with Training to ensure dealership and manufacturer certification training.
• Ensure adequate staffing and department coverage to support operations and training.

Skills

Leadership

People management

Fixed operations

Driver's license

Travel between locations

Job description

Bill Dodge Auto Group is seeking an accomplished Automotive Service Director to lead and oversee our Service operations. This senior leader will develop high-performing teams, drive financial and operational results, and deliver an exceptional customer experience.

Expected annual compensation ranges from $175,000 to $245,000, with compensation based on experience, qualifications, and performance. The role involves coaching Service Managers, forecasting, and maintaining high service standards