Automotive Service Director

MaineGuide; Westbrook, Northern (ME, KY); Hybrid; USD 175,000 - 245,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Discounts on Parts andService

Paid Training and Manufacturer Certifc

Manufacturer Certifications

Job summary

Bill Dodge Auto Group is seeking an accomplished Automotive Service Director to lead and oversee our Service operations. This senior leader will develop high-performing teams, drive financial and operational results, and deliver an exceptional customer experience.

Expected annual compensation ranges from $175,000 to $245,000, with compensation based on experience, qualifications, and performance. The role involves coaching Service Managers, forecasting, and maintaining high service standards

Qualifications

• Senior leadership experience in automotive fixed operations.
• Proven track record of developing high-performing Service teams.
• Strong understanding of dealership Service financials, productivity, and KPIs.
• Experience managing Service Managers and other leaders.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead, coach, motivate, and develop Service Managers across the organization.
• Establish clear performance expectations and hold leadership accountable for results.
• Partner with Managers on recruiting, hiring, training, and retention of high-performing staff.
• Monitor department performance via financials, metrics, feedback, and KPI tracking.
• Forecast and set goals for financials, staffing, productivity, and personnel.
• Identify opportunities to improve performance and develop action plans with Managers.
• Ensure timely and accurate communication with customers regarding repairs, pricing, and completion expectations.
• Maintain high standards for shop cleanliness, safety, and equipment; oversee maintenance and repairs as needed.
• Collaborate with Training to ensure dealership and manufacturer certification training.
• Ensure adequate staffing and department coverage to support operations and training.

Skills

Leadership

People management

Fixed operations

Driver's license

Travel between locations

Job description

Bill Dodge Auto Group is seeking an accomplished Automotive Service Director to lead and oversee our Service operations.

This is a senior leadership position for an experienced automotive fixed operations professional with a demonstrated track record of developing high-performing teams, driving financial and operational results, and delivering an exceptional customer experience.

The Service Director will provide leadership to our Service Managers and Service teams, establish performance expectations, monitor results, develop talent, and work closely with dealership and executive leadership to continuously improve our Service operations.

If you are a proven automotive Service leader looking for an opportunity to lead at a high level, develop people, and have a meaningful impact on a well-established automotive organization, we want to hear from you.

Expected annual compensation: $175,000–$245,000

Compensation within the range will be based on experience, qualifications, and performance.

What You'll Do

• Lead, coach, motivate, and develop Service Managers across the organization.
• Establish clear performance expectations and hold Service leadership accountable for operational, financial, customer satisfaction, and personnel results.
• Partner with Service Managers on recruiting, hiring, training, developing, and retaining high-performing Service team members.
• Monitor Service Department performance using financial reports, operational metrics, tracking systems, customer feedback, and other key performance indicators.
• Work with leadership to establish monthly and annual forecasts and goals for financial performance, staffing, productivity, and personnel performance.
• Identify opportunities to improve departmental performance and work with Service Managers to develop and execute action plans.
• Ensure customers receive timely and accurate communication regarding repairs, pricing, and completion expectations.
• Maintain a strong focus on customer satisfaction and assist with escalated customer concerns when necessary.
• Partner with our Training Department to ensure Service employees receive appropriate dealership and manufacturer training.
• Ensure adequate staffing and department coverage to support operational and training requirements.
• Maintain high standards for shop cleanliness, organization, safety, and equipment.
• Oversee the condition and maintenance of Service Department equipment and authorize repairs or replacement when appropriate.
• Ensure compliance with company policies and applicable federal, state, and local regulations, including OSHA, hazardous waste, Right-to-Know, and hazardous-material requirements.
• Work collaboratively with Service Managers, General Managers, and other members of leadership to continuously improve the customer and employee experience.

What We're Looking For

The ideal candidate will be an established automotive fixed operations leader who understands how to successfully manage people, processes, performance, and profitability.

Qualified candidates should possess:

• Significant automotive Service Department or fixed operations leadership experience.
• A demonstrated record of successfully leading high-performing automotive Service operations.
• Previous experience managing and developing Service Managers and other automotive leaders.
• Strong understanding of dealership Service Department financials, productivity, labor performance, customer satisfaction, and operational KPIs.
• Demonstrated ability to analyze performance data and turn that information into effective action plans.
• Strong leadership, coaching, and employee-development skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to effectively manage difficult or sensitive customer and employee situations.
• A leadership style centered on accountability, teamwork, consistency, and continuous improvement.
• Valid driver's license and an acceptable driving record.
• Ability to travel between dealership locations as necessary.

What We Offer

• Incredible Earning Potential
• Health, Dental, and Vision Insurance
• Full Suite of Voluntary Benefits (STD, LTD, Term Life, and more)
• 401(k) Retirement Plan
• Paid Time Off
• Customer and Recruitment Referral Programs
• Career Advancement Opportunities
• Employee Discounts on Sales, Parts, and Service
• Paid Training and Manufacturer Certifications

Why Bill Dodge Auto Group?

At Bill Dodge Auto Group, how we achieve results matters.

Our Service Director will be expected to demonstrate and reinforce our core values:

Accountability | Appreciation | Integrity | Continuous Evolution | Teamwork | Service Attitude

We are looking for a leader who takes ownership of results, communicates directly and respectfully, develops the people around them, recognizes the contributions of others, and continually looks for opportunities to improve.

This is an opportunity to take on a highly influential leadership role within an established automotive organization.

As Service Director, you will have the ability to help shape our Service strategy, develop our next generation of leaders, improve operational performance, and directly influence the experience we provide to our employees and customers.

Bill Dodge Auto Group is an Equal Opportunity Employer.

$Ol35