Automotive Service Leader

PowerHouse Automotive Group; Sylvester (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k)

Paid time off

Holidays

Employee discounts

Job summary

Powerhouse Automotive Group is seeking a Service Manager to lead the service department, overseeing operations, customer satisfaction, staff development, and financial performance. The role ensures efficient, profitable service delivery in line with manufacturer and dealership standards.

You will manage advisors and technicians, drive workflow efficiency, monitor KPIs, and collaborate with Parts, Sales, and Accounting to support dealership objectives.

Qualifications

• Previous automotive service management or fixed operations leadership experience preferred.
• Strong understanding of service department operations, KPIs, and financial performance.
• Knowledge of manufacturer programs, warranty processes, and compliance requirements.
• Proven leadership, coaching, and team development skills.
• Excellent communication, time-management, organization, and problem-solving abilities.
• Ability to work in a fast-paced dealership environment and manage competing priorities.
• Proficiency with dealership management systems and service software.
• Must be authorized to work in the United States.

Responsibilities

• Lead, manage, and develop service department staff, including advisors, technicians, and support team members.
• Oversee daily service operations to ensure workflow efficiency, quality repairs, and on-time delivery.
• Forecasts goals and objectives for the department and strives to meet them.
• Monitor and improve customer satisfaction scores and service retention.
• Ensure compliance with manufacturer standards, warranty policies, and dealership procedures.
• Manage departmental performance metrics including labor sales, parts sales, productivity, and profitability.
• Collaborate with Parts, Sales, and Accounting departments to support overall dealership objectives.
• Ensures technicians remain in compliance with up-to-date, regular training and certifications as needed.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Address customer concerns and escalated issues in a professional and timely manner.
• Attends managers’ meetings.
• Maintain a safe, organized, and professional service department environment.
• Support recruiting, onboarding, coaching, and performance management of service team members.

Skills

Service management

KPIs & finance

Lead & coach

Communication

Time management

Problem solving

Dealership software

Tools

DMS software

Service software

Job description

Powerhouse Automotive Group is seeking a Service Manager to lead the service department, overseeing operations, customer satisfaction, staff development, and financial performance. The role ensures efficient, profitable service delivery in line with manufacturer and dealership standards.

You will manage advisors and technicians, drive workflow efficiency, monitor KPIs, and collaborate with Parts, Sales, and Accounting to support dealership objectives.