Auto Service Director: Lead a Top Customer-Centric Team

Capitol Chevrolet; San Jose (CA); On-site; USD 84,000 - 240,000; Full time

Benefits offered by this job

Values-driven culture

Career development opportunities

Medical, Dental, Vision packages

401k with company match

Employee Assistance Program with tele/

Job summary

Capitol Chevrolet, part of the DGDG family, is seeking a Service Director to lead our automotive service team and ensure world-class customer service. You will guide personnel, implement strategies, monitor performance, and maintain CSI standards while aligning with OEM requirements.

The role emphasizes strong leadership, budgeting, and operational excellence in a high-volume dealership environment. Competitive compensation and benefits accompany a collaborative culture.

Qualifications

• Minimum of 5 years of experience as a Service Director.
• Strong focus on providing excellent customer service.
• High school diploma or higher education.
• Clean driving record and a valid driver's license.
• Driven personality, eager to improve and support internal teams.
• DMV check required.

Responsibilities

• Lead and mentor the service organization to maximize potential.
• Implement strategies to meet department objectives.
• Ensure a great guest experience.
• Develop relationships with team members.
• Maintain a service follow-up system to support repeat and referral business.

Skills

Customer service

Team leadership

Budget planning

Strategic planning

Education

High school diploma or higher

Job description

Capitol Chevrolet, part of the DGDG family, is seeking a Service Director to lead our automotive service team and ensure world-class customer service. You will guide personnel, implement strategies, monitor performance, and maintain CSI standards while aligning with OEM requirements.

The role emphasizes strong leadership, budgeting, and operational excellence in a high-volume dealership environment. Competitive compensation and benefits accompany a collaborative culture.