Senior Automotive Service Advisor - Trusted Repairs & Growth

Germainhonda; Dublin (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Paid Vacation/Company Holidays

Competitive Wage Plans

Professional Development

Company Outings and Activities

Employee Discounts

Job summary

Germain Honda of Dublin is seeking an experienced Automotive Service Advisor to be the primary contact for customers, coordinating with technicians to deliver accurate repair recommendations and exceptional service in Dublin, OH.

You will greet customers, assess concerns, provide estimates, schedule appointments, and maintain detailed service records while promoting additional services. Prior dealership experience and strong communication skills are highly valued.

Qualifications

• Previous experience as an automotive service advisor, preferably in a dealership setting.
• Strong knowledge of automotive systems and repair processes.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency with service management software and basic computer skills.
• Clean driving record

Responsibilities

• Greet customers promptly and courteously, establishing trust and rapport.
• Assess customer vehicle concerns and communicate effectively with service technicians.
• Provide accurate estimates and explain repair options clearly to customers.
• Schedule service appointments and manage workflow to maintain productivity.
• Ensure customer satisfaction through continuous communication and follow-up.
• Maintain detailed service records and process warranty claims as needed.
• Promote additional services and parts sales when appropriate.

Skills

Automotive knowledge

Customer service

Multi-tasking

Service software

Clean driving record

Dealership experience

Tools

Service management software

Job description

Germain Honda of Dublin is seeking an experienced Automotive Service Advisor to be the primary contact for customers, coordinating with technicians to deliver accurate repair recommendations and exceptional service in Dublin, OH.

You will greet customers, assess concerns, provide estimates, schedule appointments, and maintain detailed service records while promoting additional services. Prior dealership experience and strong communication skills are highly valued.