Senior Automotive Service Advisor | Fast-Paced Expert

Germainfordofbeavercreek; Dublin (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health,Dental

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and 0

Company Outings and Activities

Employee Discounts

Job summary

Germain Honda of Dublin in Dublin, OH is seeking an experienced Automotive Service Advisor to be the primary contact for customers and to coordinate closely with our technicians to deliver accurate repair recommendations.

You will provide clear estimates, schedule service, promote additional services and parts, and maintain detailed service records while ensuring customer satisfaction and loyalty.

Qualifications

• Previous experience as a service advisor, preferably in a dealership.
• Strong knowledge of automotive systems and repair processes.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency with service management software and basic computer skills.
• Clean driving record.

Responsibilities

• Greet customers promptly and courteously, establishing trust and rapport.
• Assess customer vehicle concerns and communicate effectively with service technicians.
• Provide accurate estimates and explain repair options clearly to customers.
• Schedule service appointments and manage workflow to maintain productivity.
• Ensure customer satisfaction through continuous communication and follow-up.
• Maintain detailed service records and process warranty claims as needed.
• Promote additional services and parts sales when appropriate.

Skills

Automotive knowledge

Customer service

Communication

Multi-tasking

Service software

Clean driving record

Tools

Service management software

Job description

Germain Honda of Dublin in Dublin, OH is seeking an experienced Automotive Service Advisor to be the primary contact for customers and to coordinate closely with our technicians to deliver accurate repair recommendations.

You will provide clear estimates, schedule service, promote additional services and parts, and maintain detailed service records while ensuring customer satisfaction and loyalty.