Experienced Automotive Service Advisor - Growth & Benefits

Germainbmw; Dublin (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Comprehensive Health, Dental andVision

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development

Employee Discounts

Job summary

Germain Honda of Dublin is seeking an Experienced Automotive Service Advisor in Dublin, OH. You will be the primary contact for customers, coordinating with technicians to provide accurate repair recommendations and delivering outstanding service that upholds Germain’s commitment to quality.

Responsibilities include greeting customers, assessing concerns, presenting options, scheduling appointments, and maintaining records.

Qualifications

• Previous experience as an automotive service advisor, preferably in a dealership setting.
• Strong knowledge of automotive systems and repair processes.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency with service management software and basic computer skills.
• Clean driving record

Responsibilities

• Greet customers promptly and courteously, establishing trust and rapport.
• Assess customer vehicle concerns and communicate effectively with service technicians.
• Provide accurate estimates and explain repair options clearly to customers.
• Schedule service appointments and manage workflow to maintain productivity.
• Ensure customer satisfaction through continuous communication and follow-up.
• Maintain detailed service records and process warranty claims as needed.
• Promote additional services and parts sales when appropriate.

Skills

Automotive knowledge

Customer service

Communication

Multi-tasking

Dealership experience

Tools

Service software

Job description

Germain Honda of Dublin is seeking an Experienced Automotive Service Advisor in Dublin, OH. You will be the primary contact for customers, coordinating with technicians to provide accurate repair recommendations and delivering outstanding service that upholds Germain’s commitment to quality.

Responsibilities include greeting customers, assessing concerns, presenting options, scheduling appointments, and maintaining records.