Senior Automotive Service Advisor - Path to Service Manager

HERTRICH Family of Automobile Dealerships; Newark (DE); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life insured

Short- and Long-Term Disability

Paid vacation, holidays, and personal/

401(k) with employer match

Employee vehicle purchase discounts

Job summary

Hertrich Family of Automobile Dealerships is seeking an Experienced Automotive Service Advisor/Assistant Service Manager for full-time employment in Newark, Delaware. Grow with one of the region’s best dealership groups, delivering high-quality service experiences from check-in to completion.

You will greet customers, manage inbound calls, schedule timelines, present estimates, coordinate with technicians, and support daily service operations.

Qualifications

• 2-3 years' experience as an Automotive Service Advisor / Service Writer or 1+ year as an Assistant Service Manager.
• Proven customer service and sales/up-selling skills.
• Strong communication, organization, and follow-through.
• Comfortable with computers and dealership service systems.

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion.
• Greet service customers and manage inbound service calls.
• Schedule appointments and communicate service timelines.
• Present repair and maintenance estimates clearly and confidently.
• Coordinate repair orders with Technicians and monitor workflow.
• Recommend additional services when appropriate.
• Support daily service operations and administrative processes.
• Help maintain parts inventory and enforce service policies.

Skills

Automotive Service Advisor

Customer service

Sales / up-selling

Communication

Organization

Education

High School Diploma or GED

Tools

Dealership service systems

Job description

Hertrich Family of Automobile Dealerships is seeking an Experienced Automotive Service Advisor/Assistant Service Manager for full-time employment in Newark, Delaware. Grow with one of the region’s best dealership groups, delivering high-quality service experiences from check-in to completion.

You will greet customers, manage inbound calls, schedule timelines, present estimates, coordinate with technicians, and support daily service operations.