Senior Automotive Service Advisor — Growth, Benefits & Impact

Germain Honda of Dublin; Columbus (OH); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health,Dental

401(k) Savings Plan with Employer Mash

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and

Company Outings and Activities

Employee Discounts

Job summary

Germain Jaguar Land Rover Easton in Columbus, OH is seeking an Experienced Automotive Service Advisor to be the primary contact for our customers as they navigate vehicle service needs. In this role you will greet customers, communicate repair recommendations, schedule service visits and coordinate with technicians to ensure timely, quality work while maintaining thorough records.

Join a team that emphasizes exceptional customer service, ongoing professional development, and a welcoming work

Qualifications

• Previous experience as an Automotive Service Advisor or similar role.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficient with computer systems and automotive service software.
• Positive attitude and a focus on customer satisfaction.

Responsibilities

• Greet customers promptly and courteously, providing exceptional customer service
• Understand customer vehicle needs and accurately communicate repair recommendations
• Schedule service appointments and manage repair orders efficiently
• Coordinate between customers and the service team to ensure timely and quality repairs
• Provide clear explanations of service costs and answer customer questions
• Maintain detailed records of services and customer interactions
• Promote additional services and warranty work

Skills

Automotive Service Advisor experience

Communication skills

Multitasking

Computer systems/software knowledge

Customer service mindset

Job description

Germain Jaguar Land Rover Easton in Columbus, OH is seeking an Experienced Automotive Service Advisor to be the primary contact for our customers as they navigate vehicle service needs. In this role you will greet customers, communicate repair recommendations, schedule service visits and coordinate with technicians to ensure timely, quality work while maintaining thorough records.

Join a team that emphasizes exceptional customer service, ongoing professional development, and a welcoming work