Senior Automotive Service Advisor

Germain Ford of Beavercreek; Columbus (OH); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Vacation

Company Holidays

Competitive Wages

Professional Development

Employee Discounts

Job summary

Germain Jaguar Land Rover Easton is seeking an experienced Automotive Service Advisor in Columbus, OH. The role focuses on delivering outstanding customer experiences by acting as the primary liaison between customers and our service team.

You will greet customers, assess vehicle needs, communicate repair options, schedule appointments, and manage repair orders while maintaining detailed documentation and promoting warranty work.

Qualifications

• Previous experience as an Automotive Service Advisor or similar role.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent communication and interpersonal skills.
• Proficient with computer systems and automotive service software.

Responsibilities

• Greet customers promptly and provide exceptional service.
• Understand vehicle needs and communicate repair recommendations.
• Schedule service appointments and manage repair orders.
• Coordinate between customers and service team for timely repairs.
• Explain service costs clearly and answer questions.
• Maintain detailed service records and customer interactions.
• Promote additional services and warranty work.

Skills

Automotive knowledge

Customer service

Communication skills

Multitasking

Computer systems proficiency

Teamwork

Tools

Automotive service software

Job description

Germain Jaguar Land Rover Easton is seeking an experienced Automotive Service Advisor in Columbus, OH. The role focuses on delivering outstanding customer experiences by acting as the primary liaison between customers and our service team.

You will greet customers, assess vehicle needs, communicate repair options, schedule appointments, and manage repair orders while maintaining detailed documentation and promoting warranty work.