Experienced Automotive Service Advisor – Service Excellence

Germain Jaguar Land Rover of Easton; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid vacation

Competitive wages

Development opportunities

Company events

Employee discounts

Job summary

Germain Jaguar Land Rover Easton in Columbus, OH is seeking an Experienced Automotive Service Advisor to be the primary contact for customers. You will work closely with our technicians and service team to deliver top-quality service and maintain high customer satisfaction.

You will greet customers, understand their needs, communicate repair options, schedule service, and manage repair orders while promoting additional services and warranty work.

Qualifications

• Previous experience as an Automotive Service Advisor or similar role.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficient with computer systems and automotive service software.
• Positive attitude and a focus on customer satisfaction.

Responsibilities

• Greet customers promptly and courteously, providing exceptional customer service
• Understand customer vehicle needs and accurately communicate repair recommendations
• Schedule service appointments and manage repair orders efficiently
• Coordinate between customers and the service team to ensure timely and quality repairs
• Provide clear explanations of service costs and answer customer questions
• Maintain detailed records of services and customer interactions
• Promote additional services and warranty work

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Fast-paced environment

Tools

Automotive service software

Computer systems

Job description

Germain Jaguar Land Rover Easton in Columbus, OH is seeking an Experienced Automotive Service Advisor to be the primary contact for customers. You will work closely with our technicians and service team to deliver top-quality service and maintain high customer satisfaction.

You will greet customers, understand their needs, communicate repair options, schedule service, and manage repair orders while promoting additional services and warranty work.