Senior Auto Service Advisor – Growth & Benefits

Germain Chevrolet GMC of Sidney; Columbus (OH); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health,Dental

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and内部

Job summary

Germain Jaguar Land Rover Easton in Columbus, OH, is seeking an experienced Automotive Service Advisor to be the main point of contact for customers, coordinating with technicians to deliver top-quality service and maintain high customer satisfaction. As a Service Advisor, you will greet customers, assess vehicle needs, explain costs, schedule service, and promote warranty work and additional services.

Strong communication and computer skills are essential, and prior experience in a service

Qualifications

• Previous experience as an Automotive Service Advisor or similar role.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficient with computer systems and automotive service software.
• Positive attitude and a focus on customer satisfaction.

Responsibilities

• Greet customers promptly and courteously, providing exceptional customer service
• Understand customer vehicle needs and accurately communicate repair recommendations
• Schedule service appointments and manage repair orders efficiently
• Coordinate between customers and the service team to ensure timely and quality repairs
• Provide clear explanations of service costs and answer customer questions
• Maintain detailed records of services and customer interactions
• Promote additional services and warranty work

Skills

Automotive Service Advisor

Customer service

Communication

Multitasking

Service software

Tools

Automotive service software

Job description

Germain Jaguar Land Rover Easton in Columbus, OH, is seeking an experienced Automotive Service Advisor to be the main point of contact for customers, coordinating with technicians to deliver top-quality service and maintain high customer satisfaction. As a Service Advisor, you will greet customers, assess vehicle needs, explain costs, schedule service, and promote warranty work and additional services.

Strong communication and computer skills are essential, and prior experience in a service