Experienced Service Advisor

Danbury Auto; Danbury (CT); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Anthem Blue Cross Medical coverage

MetLife Vision and Dental coverage

401(k) through NADA Empower

Access to Disability coverage throughA

Access to Disability coverage throughA

Job summary

Danbury Automotive Group is seeking an experienced Service Advisor to join our team in Danbury, CT. Immediate opening in a highly productive shop with an excellent working environment.

Join a team that values quality service, ongoing training, and opportunities to grow into leadership roles. You will communicate with customers, determine automotive issues, verify warranty coverage, develop cost estimates and prepare repair orders while maintaining impeccable records and customer rapport.

Qualifications

• 2+ years service advisor experience
• Stellantis or domestic certification a plus
• High School Diploma or equivalent
• Computer fluency—CDK and X-time experience a plus
• Well-rounded automotive knowledge—technician experience/training a plus
• Clean driver's license
• Quality focus, and creative problem-solving abilities
• Above-average estimate skill
• Ability to manage, expedite, and adapt workflow to meet changing needs

Responsibilities

• Communicate effectively with customers
• Determine automotive issues
• Verify warranty and service contract coverage
• Develop cost estimates
• Accurately prepare and complete repair orders
• Maintain customer rapport to provide excellent customer service
• Establish impeccable records on all transactions
• Update knowledge through continuing educational opportunities at all levels

Skills

Service advisor experience

Quality focus

Problem solving

Workflow management

Clean driver's license

Automotive knowledge

Phone/email communication

Ability to adapt

Education

High School Diploma or equivalent

Stellantis/Domestic Certification

Tools

CDK

X-time

Job description

Immediate Opening for an Experienced Service Advisor to join our team.

You’ll find an Excellent Working Environment and a Highly-Productive Shop

Come see what we have to offer.

The Service Advisor will receive:

• Competitive Wage and Bonus Plans
• Anthem Blue Cross Medical coverage
• MetLife Vision and Dental coverage
• 401(k) through NADA Empower
• Access to Disability coverage through Aflac
• 1 Week Paid Vacation after the First Year, 2 Weeks after Two Years
• 6 Paid Sick Days per year
• 6 Paid Holidays per year
• Paid Training
• Career Advancement and Growth Opportunities
• Employee Discounts on Parts and Services
• Employee Vehicle Purchase Program
• Work Environment OSHA-certified to current air-quality standards
• Highly-productive Shop

Service Advisor Responsibilities

• Communicate effectively and efficiently with customers
• Determine automotive issues
• Verify warranty and service contract coverage
• Develop cost estimates
• Accurately prepare and complete repair orders
• Maintain customer rapport to provide excellent customer service
• Establish impeccable records on all transactions
• Update knowledge through continuing educational opportunities at all levels

Service Advisor Qualifications

• 2+ Years Service Advisor Experience
• Stellantis or Domestic Certification a Plus
• High School Diploma or equivalent
• Computer Fluency--CDK and X-time experience a plus
• Well-rounded Automotive Knowledge--technician experience/training a plus
• Clean Driver's License
• Quality focus, and creative problem-solving abilities
• Above-average estimate skill
• Ability to manage, expedite, and adapt work flow to meet changing needs

Who We Are

At Danbury Automotive Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Danbury Automotive Group is absolutely critical to its success and we're always looking for smart , engaging, creative, and dynamic people who want to join a team where they matter. Because our goal is to exceed a client's total expectation when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development and opportunities for growth. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.