Senior Service Advisor - High-Impact Auto Service

Hireology; Danbury (CT); Hybrid; USD 45,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401(k) Empower

Job summary

Danbury Automotive Group seeks an Experienced Service Advisor to join our team. The role focuses on delivering exceptional customer service, accurately diagnosing issues, and preparing repair orders in a fast-paced, productive shop environment.

We offer a competitive wage and bonus plan, comprehensive medical, vision, and dental coverage, a 401(k) plan, paid time off, sick days, holidays, paid training, growth opportunities, and employee discounts.

Qualifications

• Strong customer service and communication skills.
• Ability to determine automotive issues and develop cost estimates.
• Experience with CDK/X-time is a plus.
• Clean driver’s license and automotive knowledge are preferred.

Responsibilities

• Communicate effectively and efficiently with customers.
• Determine automotive issues and verify warranty coverage.
• Develop cost estimates and prepare repair orders.
• Maintain records and provide excellent customer service.
• Update knowledge through ongoing training.

Skills

Customer service

Communication

Problem solving

Estimation skills

Work flow management

Education

High School Diploma or equivalent

Stellantis/Domestic Certification

Tools

CDK

X-time

Job description

Danbury Automotive Group seeks an Experienced Service Advisor to join our team. The role focuses on delivering exceptional customer service, accurately diagnosing issues, and preparing repair orders in a fast-paced, productive shop environment.

We offer a competitive wage and bonus plan, comprehensive medical, vision, and dental coverage, a 401(k) plan, paid time off, sick days, holidays, paid training, growth opportunities, and employee discounts.