Senior Automotive Service Advisor – Customer Care

Mills Auto Group; Goldsboro (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Successful team approach with input来自

Quarterly and yearly employee appre­ci

Affordable Health, Dental and Vision (

Job summary

Mills Auto Group, proudly family-owned for 15 years and expanding from 1 store to 30, seeks an Experienced Service Advisor for Classic Chrysler Jeep Dodge Ram of Goldsboro. Join a team that values growth, integrity, and customer service while you help manage vehicle diagnostics, estimates, and ongoing communication with customers.

We offer a friendly, safe work environment, opportunities for advancement, and a comprehensive benefits package as part of our growing organization in the Carolinas.

Qualifications

• Must have experience as a Chrysler Service Advisor or a Service Consultant.
• Proven record of achieving exceptional Customer Satisfaction.
• Excellent written and verbal communication skills.
• Ability to maintain a positive attitude under pressure in a fast-paced environment.
• Good knowledge of automobiles.
• Must have a clean criminal background and pass pre-employment drug screen.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer to the work order
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Communicate updates with each customer a minimum of 2 times daily for drop offs
• Monitor the progress of each vehicle throughout the day, and updating customers frequently who are waiting
• Verify that the final invoice reconciles with the work performed on the repair order being as detailed as possible
• Explain all completed work and charges to customers

Skills

Customer service

Communication skills

Team player

Positive attitude

Able to work Saturdays

Job description

Mills Auto Group, proudly family-owned for 15 years and expanding from 1 store to 30, seeks an Experienced Service Advisor for Classic Chrysler Jeep Dodge Ram of Goldsboro. Join a team that values growth, integrity, and customer service while you help manage vehicle diagnostics, estimates, and ongoing communication with customers.

We offer a friendly, safe work environment, opportunities for advancement, and a comprehensive benefits package as part of our growing organization in the Carolinas.